Expanding + managing key accounts globally for one of the top SaaS AI-based video solutions in the Nordics. Create and develop new business strategically, using ABM tactics, referral marketing, framework agreement, up-selling & cross-selling. Internal collaboration to refine and improve workflows and processes.

I have acquired further responsibilities when it comes to client retention, strategic planning, upselling and cross-selling. I continue managing multiple accounts for clients worldwide, developing positive working relationships with all customer touchpoints while delivering all types of digital marketing projects for a wide variety of verticals.People management for key accounts, including task assignment, consultancy and delegation, to put together suitable workflows according to… Show more I have acquired further responsibilities when it comes to client retention, strategic planning, upselling and cross-selling. I continue managing multiple accounts for clients worldwide, developing positive working relationships with all customer touchpoints while delivering all types of digital marketing projects for a wide variety of verticals.People management for key accounts, including task assignment, consultancy and delegation, to put together suitable workflows according to client’s KPIs is my day-to-day challenge.Additionally, ensuring the maintenance of superior customer service across all accounts, operational excellence and client nurturing through knowledge sharing are other purposes I aim for as part of my role. Show less

Due to a successful record in terms of sales, relationship management with clients & stakeholders and customer service, my role has developed into a more all-encompassed position, in which I combine account management tasks for reputable clients worldwide together with an active role helping to develop our brand as an agency in Spain. Some of my progressively acquired responsibilities range from supporting the business development team in conferences and events, delivering keynote… Show more Due to a successful record in terms of sales, relationship management with clients & stakeholders and customer service, my role has developed into a more all-encompassed position, in which I combine account management tasks for reputable clients worldwide together with an active role helping to develop our brand as an agency in Spain. Some of my progressively acquired responsibilities range from supporting the business development team in conferences and events, delivering keynote speeches, meeting with prospects and trying to expand business opportunities overall to interviewing marketing experts on our digital TV channel or getting more involved in internal processes and procedures.Thanks to that, my profile as a marketer is now more advanced and knowledgeable. Show less

Some of the key responsabilities included:- Manage the client relationships from start to finish (involving SEO, PPC,content & social, depending on the type of project) through regular communication- Understand, adhere to and work towards client KPI’s and objectives at alltimes, ensuring client profitability through awareness of incoming revenues- Brief agency colleagues, and work with them to plan and implement thebest advertising solutions for the client- Track… Show more Some of the key responsabilities included:- Manage the client relationships from start to finish (involving SEO, PPC,content & social, depending on the type of project) through regular communication- Understand, adhere to and work towards client KPI’s and objectives at alltimes, ensuring client profitability through awareness of incoming revenues- Brief agency colleagues, and work with them to plan and implement thebest advertising solutions for the client- Track and report on progress for metrics against objectives to clients- Managing the client’s budgets and invoicing the client- Identify further opportunities to expand the services offered Show less

Research and creation of articles about digital marketing trends, features, news...etc. for the corporate blog of the agency using WordPress.

- Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business- Logging and tracking requests, maintaining history records- Understanding computerized data entry systems and uses of these systems to track activities - Maintaining composure in critical situations- Working closely with other team members and supporting teams in resolving open issues- Daily communication with customers via phone and email

I had full control of the Spanish market, including content marketing, lead generation, sales & on-page SEO. It was an all-encompassing role that also involved customer service, managing the Fusion CRM system, keeping the website updated, creating content, finding and creating new experience products, organising communication with the existing suppliers, devising public relations campaigns, signing dropshipping agreements and liaising with partners.

I created a relevant client/supplier portfolio, showing flexibility & adaptability.I conducted research to create reports about FLIR systems, Arduino components and solar panels, obtaining estimates/quotes from several companies that could be a good fit for the target project and putting together several datasheets in order to start a solid database of information for upcoming challenges.

In charge of breakfast, bar and restaurant areas. Control of the buffet, supplier management, stocks maintenance, customer service and room service.

Stock management and customer service.