David Scott Email & Phone Number

At dhp we help Service providers, including leading Financial Services companies, Utilities providers, and Public sector organisations, unlock and improve operational efficiency, whilst improving overall customer experience, aligning to regulatory compliance and achieving sustainable, profitable growth. Our unique approach fuses industry-leading software with proven management behaviours and frameworks creating the foundations needed to make a quantum leap in Operational Performance. We enable Operational leaders to unlock the back office's real potential. Nexus software enables Service providers to transform their Operations. Nexus acts as the ACD for the back office with comprehensive predictive, real-time and historical reporting suite and a unique end-to-end customer experience performance tracking providing transparency and insight. Nexus provides complete, visibility of all workload, resource availability and capability. Using software and a full spectrum of Business Process Re engineering methodologies ranging from Lean to RPA and AI, we identify and eliminate tangible waste in process reducing cost and improving service to deliver competitive advantage.Our breakthrough thinking in active performance management is focused on providing the foundations of management practice, skills, behaviours and operational frameworks required by front line managers to ensure successful delivery of consistent high performance and material benefit realisation and long term sustainability.

Listed skills include Business Process Improvement, Business Transformation, Operational Excellence, Change Management, and 46 others.