✅ Handpicked for the promotion to oversee 4 direct reports and provide strategic leadership for the development, implementation and support of enterprise-wide business systems and information technology infrastructure, systems and services. Established the corporate IT vision, drove operations and process improvements efforts and created a highly supportive IT infrastructure ➡️ Mentored and managed a high performing team to support the company’s Azure environment & internal company infrastructures. Worked with stakeholders to develop a technical architecture plan for growth of the Azure environment and ensure a balance between cost management and reliable Azure infrastructure for clients.➡️ Ensured optimal uptime for eSCRIBE users, with a goal of 99.99% availability. Carried out extensive qualitative and quantitative research and stayed up to date with emerging technologies, products, security, and services.➡️ Developed and maintained documentation for internal technical resources as well as for cloud services➡️ Served as the go-to person for incident management process, business continuity and disaster recovery.➡️ Analyzed corporate business requirements throughout the entire organization and recommended solutions.📌 Key Impact: led a team of developers and IT technicians in migrating all customers from SharePoint 2010 to SharePoint 2013 – served as a technical project manager and was recognized by senior management for successful project delivery.📌 Identified opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources 📌 Spearheaded large IT projects and rolled out IT infrastructures across various technologies. Exhibited excellent knowledge of computer systems, security, network and systems administration.

✅ Specifically hired to deliver on network and system administration, including overseeing daily IT operation of the infrastructure – handling end user technology issues, domain, and network management, VOIP, exchange/O365, diagnosing and resolving technical hardware and software issues, and delivering solutions tied to systems and network optimization➡️ Managed and administrated software and hardware for virtualized environment infrastructure. Researched best practices and provided advice on information systems strategy, network management, security awareness and service delivery. ➡️ Identified problems, performed troubleshooting, and managed systems, projects and teams in a range of IT environments.➡️ Exhibited superior knowledge of desktop management practices and end user computing technologies.➡️ Analyzed, detected, identified, and corrected technical problems in addition to capturing and monitoring data to detect opportunities for improvement. Provided advice on information systems strategy, management, and service delivery.📌 Key Impact: held full responsibility for cloud infrastructure (MS Azure) – consisting of domain controls, SQL servers, SharePoint Web front end, IIS servers – and hosting 100+ servers running client’s application on SharePoint. Implemented monitoring tools to reduce customer service downtime and worked with stakeholders to review infrastructure security.