Jaime Murra Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Torreón, Coahuila, Mexico

•Installed technical hardware and software in the environment of deskside support and efficiently programmed several tools in PHP, C++, and CSS, all of which adhered to the company's technical specifications.•Compiled, organized, and distributed technical documentation to ensure that all material is current and well-organized for easy reference and usage.•Effectively repaired the company's VOIP server in the shortest amount of time possible, resulting in a five-day reduction in… Show more •Installed technical hardware and software in the environment of deskside support and efficiently programmed several tools in PHP, C++, and CSS, all of which adhered to the company's technical specifications.•Compiled, organized, and distributed technical documentation to ensure that all material is current and well-organized for easy reference and usage.•Effectively repaired the company's VOIP server in the shortest amount of time possible, resulting in a five-day reduction in technician response times.•Examined system performance reports for indications of degradation and execution problems.•Assisted with the interpretation of product-specific manuals and resources in order to find the appropriate configuration of new systems and hardware. Show less

Mexico

•Trained employees on phishing detection through the use of a phishing campaign created with Gophish that resulted in a 50% reduction in malware and system inefficiencies.•Provided building managers with safety reports and data analysis to aid in the development of security processes.•Established security best practices and protocols in cybersecurity such as passwords and email, for the entire organization to help mitigate the risk of a data breach.•Make recommendations for… Show more •Trained employees on phishing detection through the use of a phishing campaign created with Gophish that resulted in a 50% reduction in malware and system inefficiencies.•Provided building managers with safety reports and data analysis to aid in the development of security processes.•Established security best practices and protocols in cybersecurity such as passwords and email, for the entire organization to help mitigate the risk of a data breach.•Make recommendations for enhancements to security systems and procedures.•Effectively trained employees in security, technical support, troubleshooting, network configuration, and establishing security policies for the company in order to improve internal processes and mitigate the company's cyber risks. Show less

Torreón, Coahuila, Mexico

•Implemented, created, and tested file server, print server, and application server installations and updates across all departments, assuring 100 percent efficiency and quality of functioning.•Installed technical hardware and software in a deskside support environment.•Collaborated with other developers to identify and alleviate software errors and inefficiencies.•Ordered and distributed office supplies in accordance with the office's established budget.•Responded to end-user… Show more •Implemented, created, and tested file server, print server, and application server installations and updates across all departments, assuring 100 percent efficiency and quality of functioning.•Installed technical hardware and software in a deskside support environment.•Collaborated with other developers to identify and alleviate software errors and inefficiencies.•Ordered and distributed office supplies in accordance with the office's established budget.•Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks. Show less

Advanced Diploma Program, Cybersecurity

Bachelor Of Science - Bs, Computer Science