David Shank Email & Phone Number

Ballantyne, North Carolina

• Utilized various IT security tools to effectively identify threats, assess their impact and develop innovative solutions that minimized operational risk to the organization.
• Conducted weekly vulnerability/risk assessments in Rapid 7 and generated remediation plans for each of our offices across Canada, India and The United States.
• Researched/tested new security tools and made recommendations on tools to implement in the SOC environment.
• Created and implemented security policies that preserved the integrity and security of company assets.
• Lead weekly SecOps meetings with corporate stakeholders to identify, manage and resolve critical security related issues across the IT infrastructure.
• Provided first and second level response to IT security events and incidents.

Charlotte, North Carolina Area

• Supported all aspects of the company's information technology infrastructure.
• Tested, configured and deployed computer-related equipment per service request.
• Provided technical support and troubleshooting for both hardware and software issues reported by internal business users.
• Coordinated with vendors to resolve service-related issues/failures.

Boone, North Carolina

• Utilized excellent customer service skills to establish and maintain loyal client relationships.
• Received multiple “Exceeds Expectations” scores on employee reviews.
• Responsible for training new associates on business operating procedures.

Charlotte, North Carolina Area

• Worked as a team member, providing high quality products and services to our consumers.
• Applied interpersonal problem-solving skills to maintain high customer satisfaction.