Mahmoud Bakkar Email & Phone Number

Toronto, On, Ca

Richmond Hill, Ontario, Canada

Toronto, Ontario, Canada

• Manage different web products and the assignment of JIRA tickets to developers• Schedule and release builds to our clients and introducing the few features we have• Engage in daily and weekly DEV meetings to ensure everyone is working according to the plan• Provide the answers and information for other departments questions and inquiries• Fix bugs and issues and deliver them on spot builds or by our release schedule• Create new interfaces with our Payment Vendors using C#, SOAP API and SQL Stored Procedures• Develop new modules to our DNN sites and contribute to existing ones

Toronto, Ontario, Canada

• Work directly with customers to provide services and help resolve web products problems• Collect detailed information to categorize request in order to determine method of resolution• Investigate, troubleshoot and solve IIS, SQL Server, DNN issues for the web products• Provide technical details and insights for R&D department for any required enhancements or bugs fixes• Apply new releases and upgrades to customers and introducing new features to them• Help enabling & configuring TLS 1.2 to our customers’ servers and to our web products

Toronto, Ontario, Canada

Responsible for delivering My City of Migration Diagnostics tool, and solved major issues (4 years old) with one of our vendors• Coordinate internal and external team members and support technical implementation, testing and release of MyCoM, a new web-based diagnostic tool• Support the development and enhancement of the CitiesofMigration website and associated content as a component of the MyCoM project• Lead implementation of a multi-pronged communications strategy for the MyCoM project, including media promotion, analytics, branding, print collateral and marketing• Manage and compile MyCOM project analytics (website, newsletter, social media)• Use MS (Access and Excel) in order to analyze MyCoM data, and to keep project on track

• Wrote testable, efficient code using available software development tools (ASP.NET and SQL Server for Database) • Created website layout/user interface by using standard HTML/CSS and Telerik tools• Integrated data from various back-end services and databases • Gathered and refined specifications and requirements based on technical needs• Responsible for maintaining, expanding, and scaling EJC internal site

• Developed, documented and revised system design procedures, test procedures, and quality standards • Tested, maintained, and monitored computer programs and systems, including coordinating installation of computer programs and systems • Consulted with management to ensure agreement on system principles • Expanded or modified system to serve new purposes to improve work flow • Assessed the usefulness of pre-developed application packages and adapted them to a user environment

• Directed and managed project development from beginning to end• Defined project scope, goals and deliverables that support business goals• Effectively communicated project expectations to team members • Estimated resources and participants needed to achieve project goals• Identified and resolved issues and conflicts within the project team• Planned and scheduled project timelines and milestones using appropriate tools • Participated in analysis and designed phases and delivering the product to customer

• Handled Tier 1 help desk escalations through tickets or phone• Followed up on outstanding requests and ensure timely resolution• Created accounts and configure hardware as part of the process• Supported audio and video equipment in conference rooms

• Answered employee questions• Processed incoming mail• Created and distributing documents• Compiled reports and spreadsheets and preparing spreadsheetsa

Bachelor’S Degree, Managment Information System

Management Information System

Master'S Degree, Master In Managment Information System

Studying Master in Management Information System (MIS)

Communication, General