• Managed technical and non-technical tickets for Recruiters and users of the Recruiting product at LinkedIn.• Provided customers with necessary information and support to enhance their skills and optimize their usage of the platform.

I update and write technical documentation for a variety of platforms and people.

Immersive coding bootcamp that gives students the education to become lifelong professional software engineers. Flatiron’s full stack program teaches programming fundamentals (HTML & CSS, OOP, Ruby, SQL, ORM), web frameworks (Sinatra, Rails), JavaScript, and front-end frameworks (React, Redux, JSON). Students build advanced portfolios to demonstrate their technical skills and creativity and immerse themselves in the technical community.During my time as a Flatiron student, I developed multiple projects including:Handy-Capper:An app that allows storage and tracking of a user’s golf handicap, along with the course and slope ratings of played golf courses-Capitalized on the React framework to make an application is easily expandable-Implemented Redux for global storage to allow for a much larger scale-Incorporated Thunk middleware to send and receive data from serverHobby-Collections:Keeps track and stores information on a created user’s hobbies and items related to those hobbies-Wrote a single-page application that utilizes JavaScript for frontend and Rails for backend-Translated JSON responses from the backend into JavaScript model objects using ES6 class syntax-Uses Object-Oriented JavaScript classes to encapsulate user data

Hybrid of on the phone training as well as in class teaching new employees on how to manage and talk to callers about their federal student loans.

Worked with individuals with developmental disabilities to accomplish day to day tasks and also help them to better integrate into society. I also took on managerial duties which included maintaining a 10+ person staff and schedule, handling court appointed meetings and hearings, as well as handling training for both new hires and veteran employees.