Who is David Simmons? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
David Simmons is listed as Engineer I, Managed Services at Logically, based in Apex, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for David Simmons.
David Simmons previously worked as Cloud Support Technician at Rapidscale and Global Account Manager - Otsuka Pharmaceuticals at Hcl Technologies America Inc. David Simmons holds Computer And Information Sciences And Support Services from Wake Technical Community College.
Company email context
Email format at Logically
This section adds company-level context without repeating David Simmons's masked contact details.
Logically
Review company-level records connected to David Simmons before choosing the right outreach path.
Profile bio
About David Simmons
Customer- and metric-focused IT professional who thrives on challenging issues and analyzing root causes. Account administrator for organizational applications.That's what I do. Here's who I am. After 20 years in the retail industry, I decided to follow my passion and move into the information technology world, starting with desktop support. As I quickly became the subject matter expert on daily issues, I began training new employees while cross-training my own skillset to continue growing my career. I have moved into global accounts management for one of the largest technology companies in the world. I enjoy working with my customers on the daily issues they face and hope to leave them satisfied with my support. When I see a recurring issue, I dig in and find out what the root cause is and address it directly, potentially reducing the number of issues that need to be reported. In fact, after only 6 weeks as a desktop support technician, I was able to reduce the ticket level by 60%. I'm never satisfied only answering the question the customer asks; I strive to answer the questions they don't know to ask.I work hard so I can play hard. In my time away from the office, I enjoy photography (DWS Photography), music of all genres, carpentry and auto repair. Email: davsimm@gmail.com
Current workplace
David Simmons's current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
David Simmons work experience
A career timeline built from the work history available for this profile.
Cloud Support Technician
Global Account Manager - Otsuka Pharmaceuticals
Hcl Technologies America Inc
Obtain approval and grant access to secure directories and folders for the global organization, such as ARS, Active Directory and Office 365 via CoreViewCreate and/or delete user groups in Active Directory and shared network drivesProvide Active Directory user and group auditsStreamlined technical processes to increase efficiency by 45%
Apr 2019 - Mar 2022
Global Account Manager - Gulfstream Aerospace And Leidos
Obtained approval and grant access to secure folders and directories in an ITAR compliant environment,such as LiveLink, Active Directory, and RightFaxCreated and/or deleted User Groups in Active Directory and shared network drivesProvided Active Directory user and group auditsPerformed second tier service to resolve customer issues via email, phone and instant messagingSuccessfully reduced outstanding tickets/issues by 60% within first six weeks of joining team
Jun 2014 - Mar 2018
Customer Support Representative - Gulfstream Aerospace
Accepted and registered Service Calls through BMC-Remedy ticketing systemAnalyzed and prioritized Service Calls according to the specified optionsExecuted first attempt to solve the Service Call through technical analysisTracked the progress of an owned Service Call during the entire life cycle to ensure that it is resolvedwithin the specified Service Level AgreementExecuted service requests such as setting up NT/Outlook accountsFulfilled password resets and account unlocks for networked systems such as Mainframe, Unix, Novell and Active DirectoryTrained new team members on policies and procedures of successful customer service representatives
Jun 2012 - May 2014
1 education record
David Simmons education
FAQ
Frequently asked questions about David Simmons
Quick answers generated from the profile data available on this page.
What company does David Simmons work for?
David Simmons works for Logically.
What is David Simmons's role at Logically?
David Simmons is listed as Engineer I, Managed Services at Logically.
Where is David Simmons based?
David Simmons is based in Apex, North Carolina, United States while working with Logically.
What companies has David Simmons worked for?
David Simmons has worked for Logically, Rapidscale, Hcl Technologies America Inc, and Hcl Technologies.
How can I contact David Simmons?
You can use AeroLeads to view verified contact signals for David Simmons at Logically, including work email, phone, and LinkedIn data when available.
What schools did David Simmons attend?
David Simmons holds Computer And Information Sciences And Support Services from Wake Technical Community College.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the David Simmons you were looking for.
David Simmons
5 email domains
David Simmons
3 email domains
David Simmons
2 email domains
David Simmons
4 email domains