David Kennedy Email & Phone Number

Reston, VA

Fairfax, VA

• Designed and implemented SCCM 2007-2012 for multiple small to large organizations
• Created and presented webinars for Windows 7 and System Center 2012
• Presented internal briefing on System Center 2012 to Engineering staff
• Performed Sales engineering activities related to System Center
• Worked with team to design and implement environment to host a Citrix XenDesktop environment supporting 2500 concurrent desktops built on Hyper-V and leveraging System Center 2012 for large government customer
• Installed Hyper-V clusters for multiple customers managed by VMM 2008-2012

Mclean, VA

• Managed a team of four desktop support technicians responsible for maintaining more than 6000 desktop, laptop, and thin client computers located in 400+ locations
• Implemented IT Service Management best practices for asset management of computer systems across a large number of geographical locations, creating the ability to accurately forecast the CAPEX budget for computer.
• Managed full project life-cycle for several COTS software implementation initiatives including: completion of business cases, creation of selection matrices, budgeting, scheduling, and project closeout resulting in.
• Acted as project manager and engineer to implement a multi-site roll-out of SCCM 2007 with one child site and three distribution points on time and within budget: responsible for creating software packages, computer.
• Budgeted, planned, and controlled deployment of McAfee Endpoint Encryption to 850 laptops in the US and UK in order to comply with HIPAA on time and within budget
• Implemented VMware ESX, working as part of a team to reduce server footprint by 92%

Mclean, VA

• Responsible for annual procurement of $2.75 million in PC and related equipment from multiple vendors with overall support responsibility for more than 6000 PC, laptop, and thin client computers distributed to over 400.
• Conducted annual reviews for a team of seven by providing written feedback and working with individuals to develop training and performance goals for the following year, recommending salary increases to my director
• Planned and implemented Active Directory account management procedures and performed regular reviews which directly resulted in zero deficiencies during all 2004 through 2011 internal and external Sarbanes Oxley (SOX).
• Acted as part of the Change Control Board to review all change requests to ensure that adequate risk analysis, impact, testing, and success criteria were in place resulting in rate of successful implementations.
• Led business re-engineering initiative to revise security and audit practices related to account management and system access to ensure compliance with Sarbanes Oxley (SOX) 404 regulations while improving efficiency

Mclean, VA

• Supervised, built and mentored a team of seven technicians responsible for maintaining more than 6000 desktop, laptop, and thin client computers located in 400+ locations
• Liaised between Network Operations, Telecom, and Customer Service departments ensuring effective communication between functional groups
• Project managed the implementation of three Windows Software Update Service Server (WSUS) on time and within budget, resulting all client computers and servers receiving all approved Microsoft updates in controlled.
• Implemented disaster recovery steps to convert 300 team members in 150 remote locations to Citrix environment following irrecoverable server crash of a business critical application. Exceeded timeline expectations.
• Created and implemented process to build, document, and test Ghost images for all supported PCs, laptops, and thin clients, as well as the method to ensure proper installation and top off of these images reducing mean.
• Implemented Microsoft Virtual Server 2005, consolidating six servers to one host

Mclean, VA

• Performed all duties as team lead for the Onsite Support Team supporting 600 end users in a Windows 2000/XP environment
• Created user NT accounts and Exchange mailboxes in multiple domains and Exchange 5.5 sites
• Imaged and configured Compaq and IBM laptops, desktop computers, and thin clients
• Configured and customized the customer relationship management application HEAT to improve operational usability, efficiency and reporting capabilities
• Setup, configured, and supported Blackberry handheld devices for 150 end users including Executive Team and Senior Management

Reston, VA

• Managed project to select and implement new membership tracking database to replace VAX
• Worked with software vendor to resolve issues with newly implemented membership tracking system resulting in a more stable environment
• Programmed Access database to query SQL in order to provide administrative, statistical and other ad hoc reports to the CEO
• Built, maintained and supported MS SQL 2000, Windows 2000 Server and Windows XP
• Maintained NT user accounts and Exchange mailboxes while providing help desk assistance to employees using MS Office XP and Windows XP
• Implemented Windows XP, migrating users from Windows 9x

Bs, Decision Sciences And Management Information Systems

As, Business Administration