David Skillman Email & Phone Number

Primary responsibility is creating a Program Management Office that enables a positive work environment based on transparent and open communication. The Program enables vendors to work as one integrated team following standard Project Management practices, such as the Project Management Book of Knowledge – PMBOK, as well as industry best practices. Also responsible to define repeatable and approved processes and procedures to be used by all vendors throughout the Program life cycle. Key skills include:• Project management Scheduling and provision of resources• Formal communication and correspondence with the Client and Contractors• Primary point of contact for the PMO contract• Responsible for the health and quality of the project• Responsible for keeping all phases of the program on time• Oversee, develop and monitor the tools, processes and procedures• Provide regular status reports • Primary point of contact for vendor/cohort• Oversees vendor/cohort team and assignments• Responsible for the health and quality of the vendor/cohort project• Responsible for keeping all phases of the vendor/cohort project on time

Cinnaminson, Nj

· Development Team Manager – Managed Dev. team towards defect free releases. Instituted Requirement and Test Case based development, improving defect free releases from 87 to 98%. As defects decrease, fewer resources were needed to support operation, reducing costs. · Customer Advocate – Recurring meetings with the Medicaid Provider and Member communities, to define and clarify changing needs which then were translated into Change Requests for Client (State of Delaware) approval/prioritization. These enhancement have increased traffic to the DE Medicaid Portal by 15%, and reducing calls to the Provider Help Desk.· External Service Provider Liaison – Worked closely with vendors, such as CMS and MCOs (Aetna/Cigna), with the objective of exceeding SLAs. Successfully led effort to drive MCO encounter claims acceptance rate over 99%, with a claims paid over 98%. · Client Relationship Management – Recurring collaboration with State Medicaid leadership which ensured current business needs are met, while future business needs are anticipated and addressed. · Product Influencer – Set direction for new functionality based upon the Client’s business objectives and customer’s needs, while ensuring profitable growth targets are met. Our product has now leveraged in other States, which required little tailoring to address the new States business needs. · ITIL – Instituted a pilot Continual Service Improvement (CSI) program based on the ITIL Lifecycle CSI stage. Identified the strategy, defined the Business objective (Improve Application response times related to SLAs), created the means to gather/process the data, and analyzed metrics for trends/improvements. Findings and action items were presented to stakeholders for prioritization and within 2 months we exceeded our SLAs. Portal application response time (<4 secs), improved from 90% to 96%, resulting in higher Customer and Client satisfaction and eliminated the penalties associated for not meeting SLAs.

Trenton, Nj

Project consisted of over 2300 requirements, requiring 3000+ test cases for a fully covered RTM. · Test Team Leader – Managed day to day operations of 24 Test Team members. · ISTQB certified, facilitated training resulting in 1/3 of test team members becoming certified as well.· Managed the successful design, development and execution of 3000+ test cases, which provided 100% coverage for the Requirement Traceability Matrix.· Set the direction for automated regression testing and all production health check needs (Using QTP).· Cross trained testers to improve knowledge base and overall team flexibility.· Reduced test staff from 23 to 15, while development team size increased from 53 to 95.· 0% test team turnover rate, while converting 20% of contractors to Full Time employees.· Received multiple Leadership recognition's for Process Improvements.· “Exceeded Expectation" three times on Year-End reviews.

Nj Cass

Development Team Manager(for Notices Team) for the NJ CASS project. Managed through the entire SLDC...From Requriements gathering, the HLD/DD creation, through develpoment and into System Test. Transfered from the Development Team Manager to the Test Team Manager.Completed the approved "Unit Tested Code" project deliverable.First development team to reach 0 "failed" Test Cases and 0 "open" defects during System Test.Increased revenue by identifying/creating CRs for the Client to improve Notice Business Process.

· Schedule Manager – Developed and maintained Microsoft Project Schedule, with 8000+ tasks, 300+ resources, and SteelRay score of over 90%. Facilitated weekly reviews with the client to demonstrate progress, maintain critical path, and evaluate EV.· PMO Member – Authored the following client approved, Project Management Plan deliverables; Issue, Risk, Communication, Knowledge, Problem Management and Change Control Plans.

Mt. Laurel, Nj

· Worked directly with KPMG to facilitate quarterly audits of EHROs Security and Financial processes.· Managed the internal Corrective Action Plans, stemming from yearly SAS70 and Sarbanes-Oxley audits.· Instantiated new processes and procedures rectifying deficiencies, while managing internal quarterly reviews to ensure continued compliance with new processes and procedures.· By end of 2nd year, EHRO was SAS70 compliant, verified by KPMG.

· Application Developer –Leveraged customer contacts, industry knowledge and technical experience, to expanded account revenue, improved customer satisfaction and increased the efficiency of GM’s business and production processes. Application I proposed, developed and maintained using VB/VBScipt, SQL, Visual Interdev 6.0, COM, MTS, ASP, HTML, C, C++, API, CimBasic and Socket programming. · “Torque Monitoring”, application communicates directly real-time, with Atlas Copco controllers, using socket programming, to the GM Open Protocol Standard. Saving GM significantly by avoiding yearly Atlas Copco license fees.· "ISO Training”, automated GM’s management and verification of training for employees to ISO standards. Yearly, saving hundreds of man-hours and enabling GM to become ISO 9001 certified. · “E-task”, improves day-to-day efficiency of manufacturing plant, by allowing employees to monitor and update real-time status of tasks, without the need to directly contact employees.· Other Application – Dynamic Paging, Vehicle Locator, Automated System Health Check, and more.· Quality Analyst - Ensured quality work, by exceeding EDS/GM metrics for GM manufacturing facilities. Created ISO 9001 documentation for Failovers, Disaster Recovery, Point of Failures, Health Checks, Startup/Shutdown Procedures, Backups and Recovery plans. Proliferated EDS project standards, conducted code walkthroughs, designed test plans, and provided training for end users.

· Internship with EDS, with acceptance into the Information Analyst Development Program.· Technical Writer for EDI file specifications· End-to-End Tester for “porting” of phones numbers between Local Exchange Carriers (AT&T, MCI, etc.)· Project Analyst - AT&T’s TJ&A’s On-line Help web-site. Responsibilities included high customer interaction, requirements gathering, cost estimates, and task delegation.