Manage key contract standards and service level agreements relative to applicable Client(s)Development of "Client Relationship Roadmap" to include:o Meeting with and establishing proactive relationships with key stakeholders onboth the Client-side and internal staffo Develop a comprehensive understanding of current components, workflows,processes, reporting and communication of each program provided toCliento Identifying key issues, risks and opportunities in… Show more Manage key contract standards and service level agreements relative to applicable Client(s)Development of "Client Relationship Roadmap" to include:o Meeting with and establishing proactive relationships with key stakeholders onboth the Client-side and internal staffo Develop a comprehensive understanding of current components, workflows,processes, reporting and communication of each program provided toCliento Identifying key issues, risks and opportunities in operations, communication,reporting, performance and overall Client relationshipo Successfully complete program implementations/projects on time, withinestablished financial and/or time budgetso Development of Client Relationship Satisfaction Survey(s)• Oversee communications logistics between client and OrthoNet; effectively researching& resolving client issues in an efficient manner:o Manage and track all key Client requests, ensuring Client needs are met in timelymanner• Establishment of reporting metrics that measure efficiency of deliverables; meetestablished reporting metrics Show less

The Director, Benefits Management ensures the systems and interfaces required for the data integrity of benefits are implemented from an end to end perspective. This includes portal, Central Product Library (CPL), Benefact, claims systems, and EDI. This position is responsible for directing the overall effectiveness of data and systems related to claims payment and Inquiry accuracy. Responsible for core benefit system implementations for CPL, Benefact. Benefit Coding Initiatives, Product… Show more The Director, Benefits Management ensures the systems and interfaces required for the data integrity of benefits are implemented from an end to end perspective. This includes portal, Central Product Library (CPL), Benefact, claims systems, and EDI. This position is responsible for directing the overall effectiveness of data and systems related to claims payment and Inquiry accuracy. Responsible for core benefit system implementations for CPL, Benefact. Benefit Coding Initiatives, Product Machine upgrades, portal and associated interfaces. Leverages key internal and external relationships to access the information, products and resources (technology, training, staff, etc.) necessary to build the necessary system and product workflows to successfully support the core activities of customer service, member and provider inquiries and claims processing. Show less

Meridian was looking for someone to take their already sterling service model and turn it into a growth mechanism. I was hired to streamline and improve their business model to handle their increasing book of business while being able to maintain a minimum increase in operating expenses. I was tapped for my long term marketing experience and ability to use product support as the central tent pole upon which to differentiate Meridian from competitors.Responsibilities include:•… Show more Meridian was looking for someone to take their already sterling service model and turn it into a growth mechanism. I was hired to streamline and improve their business model to handle their increasing book of business while being able to maintain a minimum increase in operating expenses. I was tapped for my long term marketing experience and ability to use product support as the central tent pole upon which to differentiate Meridian from competitors.Responsibilities include:• Increased leveraging of the core CRM applications • Overhaul and upgrade of the current technological platform• Formalization of internal workflows, processes, and client reporting• Completed a data validation project for entire book of business• Steerage and expansion of current marketing initiatives• Expansion of current service model in increased touch-point frequency and deeper performance analysis• Established daily account activity and staff accountability reporting to quantify workload and track deadline goal success rates. Show less

Oversee the daily operations of Information Technology, Marketing, Provider Relations, Human Resources, and Business Development. Orchestrate strategies developed by senior executive management. Advise and report to C-Level Staff regarding on going company operations. Oversee the implementation of new business accounts from an interdepartmental viewpoint. Establish and improve company-wide workflow. Oversee marketing strategies and business development.KEY PROJECTS AND SELECTED… Show more Oversee the daily operations of Information Technology, Marketing, Provider Relations, Human Resources, and Business Development. Orchestrate strategies developed by senior executive management. Advise and report to C-Level Staff regarding on going company operations. Oversee the implementation of new business accounts from an interdepartmental viewpoint. Establish and improve company-wide workflow. Oversee marketing strategies and business development.KEY PROJECTS AND SELECTED ACHIEVEMENTS:•Implemented full replacement telephony call center solution and integrated an automated cloud faxing solution into proprietary care management system resulting in a 24% reduction in workforce and a 7% reduction in vendor AP•Lead strategic planning and upgraded IT support systems including Claims Systems implementation and Decision Support Software development, Cloud Fax integration, Telephony integration•Project lead on product development team implementing Emergency Department Claims Review and Staff Integration projects •Created and chaired Software Design Committee and formalized project implementation processes•Reduced version release of case management systems from average 6 month span to a 6 week turn around•Created a market data driven Potential Savings Tool for business development team using more than 1 million claims datapoints.•Project Manager for $4.6M client implementation completed in 90 days Show less

Responsible for building the infrastructure and managing entire organization. Oversaw business strategies and product development. Developed and maintained C-Level relationships with clients and negotiation of contracts.KEY PROJECTS AND SELECTED ACHIEVEMENTS:• Principle executive in creation of company and directly responsible for the future P&L • Authored 5 years of Financial Projections • Originated 46 regulatory compliant Policies &Procedures • Establish Utilization… Show more Responsible for building the infrastructure and managing entire organization. Oversaw business strategies and product development. Developed and maintained C-Level relationships with clients and negotiation of contracts.KEY PROJECTS AND SELECTED ACHIEVEMENTS:• Principle executive in creation of company and directly responsible for the future P&L • Authored 5 years of Financial Projections • Originated 46 regulatory compliant Policies &Procedures • Establish Utilization Authorization Management and Claim Payment Infrastructure• Implemented Claims Systems, Decision Support Software, and Visit Verification Systems• Wrote Strategic Business Plan and Applications for EB-5 Investment Funding Show less

Charged with Managing the 120 member inside sales staff. Managed the Sales Support, Account Management and Marketing/PR departments. Developed and presented all sales and marketing reports for C-Level Staff. Managed relationships with Key Accounts, large Brokerage Houses, and General Agencies producing 50M+ in annual revenue. Was responsible for the training and monitoring of direct in-house sales force of 100+ agents. Responsible for P&L reporting to C-Level Staff and Board of Directors… Show more Charged with Managing the 120 member inside sales staff. Managed the Sales Support, Account Management and Marketing/PR departments. Developed and presented all sales and marketing reports for C-Level Staff. Managed relationships with Key Accounts, large Brokerage Houses, and General Agencies producing 50M+ in annual revenue. Was responsible for the training and monitoring of direct in-house sales force of 100+ agents. Responsible for P&L reporting to C-Level Staff and Board of Directors. Managed Policies and Procedures, Quality Improvements, and Retention Initiatives.KEY PROJECTS AND SELECTED ACHIEVEMENTS:• Lead 300% growth in key account membership with a concurrent 25% reduction in account management staff• Reduced new account installation time by 40% through workflow analysis and improvements• Shortened RFP to quote turnaround time by 3 days (50% reduction) through streamlining and automating quoting processes• Co-created new 10 member Broker Sales Unit in conjunction with SVP of Broker Sales • Increased overall retention by 6% in 2009 and 10% in 2010 through tactical realignment of member services training and problems solving methodology• Chaired Rebranding Steerage Committee and developed 23 collateral marketing pieces as part of $1M rebranding campaign• Developed and taught monthly training courses for 120+ member direct sales and account management units.• Managed key accounts valued in excess of $30 M in annual premium• Programmed, hosted, and presented 6 broker events attended by 200+ brokers Show less

Established Receivables Department and designed systems and procedures for entire department. Processed billing trends. Crunched cash flow numbers and create executive level reports. Work with clients and accounts that have billing issues. Trouble shoot any hurdles in the collections system and negotiate payment schedules with accounts in arrears.

Outside sales and account management. Marketing to New York consumers and small businesses health insurance products. Scheduling meeting and sales calls. Convert self generated leads into closed sales. Commission based pay.

Create and develop technology strategies. Manage IT Department in a pharmaceutical and research environment. Project manage all IT implementation. Develop and design web strategies. Manage corporate communications and publications. Assist with investor relations.

Web Designer for advertising firm. In charge of project development, art direction, graphic design and website development. Designed for various electronic media including internet, presentation platforms, video,a flash media.

Chair of a non-profit arts education organization speciallizing in school programs and public arts festivals. Established an annual festival in Titchfield England attended by 10,000 people.

Developed and constructed on-line educational programs for primary and secondary education. Created online marketing strategies for art museum exhibits/events.

Backstage Pass is an music, arts, and culture weekly magazine. I was in charge of story assigments, copy editing, scheduling, staff management and, of course, my own stories, both feature and editorial articles.