David Stevens Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Promoted to Service Team Manager, Rapid Response Team Role.Promoted and Cross-trained Successor to Shared Team Supervisor Role.Launched Rapid Response Team (RRT) Service Team.Developed and Formalized the Rapid Response Team Service Delivery Guidelines.Achieved RRT First Call Resolution (FCR) at approximately 50%.Developed and executed hiring and talent.

Calgary, Alberta, Canada

Promoted from FST Team Lead to Service Supervisor.Conducted Performance Management Planning for Team Members.Developed Site Maintenance Program.Led Incident Management and Service Triage.Implemented Service Coordination and Process Management.Conducted hiring and training for Support Coordinator resources.Developed the Support Coordinator Role.Formulated.

Calgary, Alberta, Canada

Provided leadership during Next Digital to MNP Merger.Developed a Performance Management Framework.Led Field Services Team through the height of the COVID-19 Pandemic.Successfully managed remote work and collaboration.Ensured compliance with ongoing OH&S Standards related to COVID-19.Conducted interviews with prospective FST talent.Coached and mentored.

Calgary, Canada Area

Promoted to Field Service Technician, Team Lead.Established FST Team Meetings, fostering a culture of service excellence.Developed FST Role Training Plan and trained new team members.Conducted interviews and evaluations with prospective FST talent.Managed FST Site Visit Schedule and Client Team Assignments.Planned and coordinated staff culture.

Calgary, Canada Area

Conducted FST Site Visits and executed technical projects.Managed client support and relationship management.Responded to emergencies, facilitated disaster recovery, and maintained servers and infrastructure.Worked with and supported Servers, Firewalls, NAS/Storage Devices, Switches, Hypervisors and Virtualization technologies (Hyper-V & ESXI).Joined the.

Calgary, Canada Area

• Facilitated engaging conversations to uncover sales opportunities that are based upon customer’s needs.
• Continually exceeded sales targets and achieved specific sales goals.
• Delivered an exceptional customer experience, while managing competing constraints and overcoming objections.
• Contributed to the overall success of team's achievement of Top Team for Q3 - 2017.
• Applied strong organizational & multi-tasking skills while adapting to changing priorities and strategies.

Calgary, Canada Area

With a constant emphasis on delivering valuable ideas, I improved processes, simplified technologies, and enabled end users to work more efficiently. Independently supported multiple business groups across Ledcor offices and Job sites. Ensured resolution/escalation of service requests or incidents within SLA guidelines. Collaborated with team members and.

Calgary, Canada Area

Contractor working for Ledcor

Calgary, Canada Area

• Provided end user support while contributing to the success of several projects including, Blackberry Migration, Windows 7 Migration, and Support Service Migration.
• Support Service Migration Project - included, Business Process Development, writing of technical documentation whilst delivering outstanding customer service.
• Member of the third tier support team responsible for assisting with complex issues.
• Efficiently utilized ITSM tool, “ServiceNow” to manage fulfillment of… Show more
• Efficiently utilized ITSM tool, “ServiceNow” to manage fulfillment of Service Requests and resolution/escalation of Incidents. Adhering to ITIL standards.
• Guided by Change Management Processes, implemented multiple changes to production environments.

Calgary, Canada Area

• Developed and implemented processes, Aided colleagues and end users to ensure the successful completion of Windows 7 Migration Project.
• Acquired experience with Oil/Gas Industry applications and tools.
• Administered technical support to corporate users with various IT issues, ranging from Blackberry, mobile device issues, to application support and hardware incidents.
• Installed and configured numerous Microsoft OS and business applications.
• Proficient in Windows OS, Mac… Show more
• Proficient in Windows OS, Mac OS, Linux-based systems, POP3/SMTP, RDP, Cisco, Blackberry Enterprise Server, SAP, VPN, RSA, Citrix XenApp, MS SCCM, Altiris, Zenworks, PowerShell, MS Application Virtualization Client, MS.

Calgary, Canada Area

• Provided technical support for drilling rig equipment, Java based Software, MySQL and Linux servers.
• Effectively supported customers and field technicians with resolving critical issues.
• Efficient dispatch of field technicians using DLS mapping with respect to call priority.
• Proficient in Windows OS, Mac OS, Linux-based systems, SQL, remote data communication over satellite and HSPA connection, Telnet, POP3/SMTP, VNC and RDP.
• Excelled with SQL server troubleshooting… Show more
• Excelled with SQL server troubleshooting, utilizing knowledge of DML and DDL SQL concepts to resolve urgent issues.

• Excelled in a statistic-based, competitive work environment.
• Communicated effectively with team members in resolving or escalating technical and non-technical customer care issues.
• Processed customer payments and clarified billing concerns.
• Received several customer compliments, while exceeding sales targets and expectations.
• Skilled in all windows operating systems, Unix-based software, remote desktop applications.
• Trained in cable systems, internet and networking… Show more