David Stiggers Email & Phone Number

Prosper, Tx, Us

Coppell, Texas, United States

Prepared, set up, and programmed cloud systems, VoIP and SIP phones configuration. Technical support and customer service for cloud solutions. Managed operations of the Support Department.Phone and VM System management, VoIP focusing on system reliability and customer satisfaction.Alcatel Lucent, Polycom, AudioCodes and Escene phones.Unified Communication software on iPhones, iPads, Android cell phones and desktop computers, VoIP and SIP phones. Support sales staff knowledge base… Show more Prepared, set up, and programmed cloud systems, VoIP and SIP phones configuration. Technical support and customer service for cloud solutions. Managed operations of the Support Department.Phone and VM System management, VoIP focusing on system reliability and customer satisfaction.Alcatel Lucent, Polycom, AudioCodes and Escene phones.Unified Communication software on iPhones, iPads, Android cell phones and desktop computers, VoIP and SIP phones. Support sales staff knowledge base, provide technical documentation and demo the feature applications to sales staff. Responsible for the development of software and feature functionality.Perform functionality testing of software prior to release. Provide specific instructional information for documentation writer for company released documentation. Assist with inventorymanagement for all parts required for the phone system sales. Perform add moves and changes to in-house phone system and VM as needed. Provided on-site or remote Professional Services consisting of phone systems and voicemail installation and programming to meet customer specific application needs. Communication software on iPhones, iPads, Android cell phones and desktop computers. Assist and train Cloud Customers on the VoIP phones feature operations. Administrator for all the company's user mailboxes and all phone system call routing. Provide specific instructional information and documentation for customers for application setup. Running cable, cable termination, ethernet and phone jack installation.Experience with Wireshark, Webex Remote, TeamViewer, putty, typing, Microsoft Word, Excel, Provided Professional Services of phone systems voicemail installation, configuration of phones and call routing to meet customer specific application needs. Show less

Unified Communications Software Application development, testing, and implementation.Provide support for internal and external users of the Unified Communications Software. I also provide Engineering Support to the field on Iwatsu/ICON Voice Networks phone systems, voice mail, IP and SIP applications.Access phone and voice mail systems remotely for Support and Professional Services

Performed adds moves and changes on the phone system and managed the voice mail system.Integrated the phone system with Exchange for screen pops.Billed departments for their long distance calls based on the call accounting software reports.Managed the cell phone and beeper accounts for employees.Cabling for phones and data.