One of my greatest assets is my ability to talk and be friendly with clients. Making a client happy is always my goal, and I have given myself the unofficial job title of Happiness Engineer. - Provide assistance to end users with Windows, Mac, Android and IOS Devices- Consult clients and businesses on technology options. This can be new servers, cloud infrastructure or other solutions.- Migrate clients to new servers or cloud infrastructure like in tune.- Setup, migrate and manage office 365 solutions- Attend client locations and complete on-premises server maintenance and client requests.- Product and business DevelopmentKey Technologies I work withVeeamDatto SAAS and BCDRShadow ProtectMicrosoft Servers 2008 - CurrentOffice 365, including SharePoint and Onedrive, EmailMicrosoft Intune, endpoint Management, Defender3CX Phone SystemsDebian-Based Linux DistributionsHyper VPowershellDNS (Running joke of it is always DNS)Meraki and Ubiquiti equipmentStarted working in Powerapps and Dynamics

Complete sales and Consulting tasks for all services and products below.Liaise and make ongoing relationships with Suppliers and Providers, this includes researching and finding new partners to work with.Implement and manage MSP application including GFI and N-able and Ninja RM.Setup, configure and administer cloud solutions for clients. This includes Dropbox for business and office 365. For office 365 I completed hybrid 365 environment setups and full on-site Exchange to 365 migrations. Migration tools used includes 365 migration solution and Bittitan.Continue to support Auzcorp, my previous employee as they liked the way I worked. While doing work for them I continued in assisting their hotels with RMS, Bepoz and wireless solutions. Work with Sip and Hosted PBX Solutions to rollout phone systems, design call flows and configure both Yealink and Cisco handsetsDesign, Setup and Configure wireless networks for clients, using Point to Point, Point to Multi Point and Mesh technologies.Supported adhoc and contract clients with day to day IT needs.Support website issues and faults. Manage web servers and email server for cloud services including VestaCP and CPanel. Experience in WordPress fault finding, Updating and editing. Design basic sites in WordPress for budget sites. Also worked with SEO and SEM solutions.Setup and manage Linux servers for Web solutions and Hosted solutions for clients. This includes experience in Tomcat, CUPS, Google Cloud print, MYSQL, OpenVPMS, Backup and Spam solutions.Contract to International IT firms to replace server hardware in Sun, Dell, and HP serversFurther Experience includes Servers 2008 – 2016 including SBS and essentials, Windows XP – 10, Android, Mac OS, IOS, Linux OS’s but mainly Ubuntu, POS Systems, Finger Print and Time checking Solutions.

• Moved from Microsoft Routing and Remote Access VPN to Hardware Based VPN with Draytek Vigor and Sonicwall Devices. This allowed all 6 Sites to have access to head office and allow clients to join the Domain.• Maintained systems through Group Policies, including printer rollouts and Drive Mapping to limit physical IT Staff Requirements. • Implemented Manage Engine products for Helpdesk and Desktop Management. I used Desktop Management software to keep Software and Windows up to date. This also included Flash, Java, Silverlight, and Office 2010• Created Policies and Procedures to assist in managing users and equipment. I created User Creation forms and Mobile equipment request forms.• Implemented Offsite backup with Storage Craft to assist in Disaster Recovery in case of emergency. I tested and restored backups. • Provided desktop support for Windows 7 and Mac OSx, using Myob and Office 2010.• Provided Technical Support for Accommodation Systems which included Vams, RMS, and Starfleet. • Was involved in the Implementation of POS system called Bepoz. Also provided ongoing support for this software.• Designed, configured and implemented infrastructure to deliver wireless internet to all clients at Auzcorp accommodation. I completed this using a remote management interface for Ubiquiti hotspots and providing clients with tokens. There are two sites with the configuration; one site having 5 Points and the second point having 10.• Designed, configured and installed a 30 Camera CCTV Security system across 3 sites to monitor facilities. This was a combination of wireless and Cabled Cameras.Other Tasks at Auzcorp I completed were: Video Editing, Graphic Design, Image Editing, and assisting with website Development and Design.

• Replaced DC, DNS, DHCP, and File Servers as required, both at head office and Remote Sites. I implemented a 3rd workstation as a server, which allowed minimal down time while demoting and promoting the two new servers at the remote site. This allowed the job to be completed 3 days ahead of schedule.• Migrated servers from 2003 to 2008r2, Including Active Directories with File and print server functionality.• Administered Exchange 2003 then migrated all users to exchange 2010. I Implemented DAG Groups and setup servers at the two main locations, with separate Mailbox Databases for the main sites. I created a round robin setup to equally distribute incoming emails to both servers.• Assisted in the migration of Physical Machines To Virtual Machines On VM Ware Vsphere.• Implemented Terminal Service Web Gateway 2008 so that external staff could access our network from external Machine. I also setup Remote App for users to access customized software.• Installed new Forefront TMG 2010 Server to monitor and Cache users internet activity.• Gained experience with Cisco VOIP Phone Solutions. Including Deploying New phones and Phone Configuration changes through Web Interface.• Gained experience with VLANs. Pilbara Tafe has 3 VLans for staff, student and phones.• Supported Polycom Video Conferencing systems that use ISDN Services.• Assisted in the Rollout of new MFD’s and assisted in the daily operation of them. This included consumable orders and first point of call for technical faults.• Implemented WSUS across all sites.• Created SOE for all machines and re-imaged machines as required. I completed Computer Rollouts as required.• Completed jobs and actioned them, as staff put requests into the helpdesk. The helpdesk package I used was HP Open View. I would either go to the Desktop or remote onto Computers through VNC.

Norwest Cmmunications is a small Computer shop in port Hedland. I was originally hired to assist clients as an onsiteTechnician. As the team grew smaller I began running the workshop and Sales as well. Sales include UHFradios, Mobile Phones Computer hardware and Software.; • Onsite support for small businesses. These businesses mainly had small Business Server 2003 withmixed environments of Windows XP and Vista with small Real-estate packages on them.• Diagnose Hardware and software Faults.• Virus Removal• Full Computer backups and Reinstalls.

Town of Port Hedland has a total of around 200 Staff. I was hired to assist the Systems Administrator withthe daily running of the Server environment and desktop Support.While at the Town of Port Hedland I achieved:• Upgrade servers for Win NT to server 2003 Implement Active Directories DNS and DHCP.• Migrate users from exchange 5.5 to 2007• Got quotes and provided technical requirements for two phone solutions Mitel and Cisco.Suggested to management that we go cisco. And assisted Rollout Company in installation. Duringthis time we also setup wan Links as the original system was a dial in based solution.; EducationAdvanced Course Shadow Protect 250 2011Microsoft: 10135 Implementation and management of Exchange 2010 2011Testing and Tagging of Electrical Cables AS 3760:; Microsoft: 2400 Implementation and management of Exchange 2003 2009