David Sullivan Email & Phone Number

Byford, WA, AU

Perth, Australia

One of my greatest assets is my ability to talk and be friendly with clients. Making a client happy is always my goal, and I have given myself the unofficial job title of Happiness Engineer. - Provide assistance to end users with Windows, Mac, Android and IOS Devices- Consult clients and businesses on technology options. This can be new servers, cloud.

Complete sales and Consulting tasks for all services and products below.Liaise and make ongoing relationships with Suppliers and Providers, this includes researching and finding new partners to work with.Implement and manage MSP application including GFI and N-able and Ninja RM.Setup, configure and administer cloud solutions for clients. This includes.

• Moved from Microsoft Routing and Remote Access VPN to Hardware Based VPN with Draytek Vigor and Sonicwall Devices. This allowed all 6 Sites to have access to head office and allow clients to join the Domain.
• Maintained systems through Group Policies, including printer rollouts and Drive Mapping to limit physical IT Staff Requirements.
• Implemented Manage Engine products for Helpdesk and Desktop Management. I used Desktop Management software to keep Software and Windows up to date. This also included Flash, Java, Silverlight, and Office 2010
• Created Policies and Procedures to assist in managing users and equipment. I created User Creation forms and Mobile equipment request forms.
• Implemented Offsite backup with Storage Craft to assist in Disaster Recovery in case of emergency. I tested and restored backups.
• Provided desktop support for Windows 7 and Mac OSx, using Myob and Office 2010.

• Replaced DC, DNS, DHCP, and File Servers as required, both at head office and Remote Sites. I implemented a 3rd workstation as a server, which allowed minimal down time while demoting and promoting the two new servers.
• Migrated servers from 2003 to 2008r2, Including Active Directories with File and print server functionality.
• Administered Exchange 2003 then migrated all users to exchange 2010. I Implemented DAG Groups and setup servers at the two main locations, with separate Mailbox Databases for the main sites. I created a round robin.
• Assisted in the migration of Physical Machines To Virtual Machines On VM Ware Vsphere.
• Implemented Terminal Service Web Gateway 2008 so that external staff could access our network from external Machine. I also setup Remote App for users to access customized software.
• Installed new Forefront TMG 2010 Server to monitor and Cache users internet activity.

• Norwest Cmmunications is a small Computer shop in port Hedland. I was originally hired to assist clients as an onsiteTechnician. As the team grew smaller I began running the workshop and Sales as well. Sales include.
• Onsite support for small businesses. These businesses mainly had small Business Server 2003 withmixed environments of Windows XP and Vista with small Real-estate packages on them.
• Diagnose Hardware and software Faults.
• Virus Removal
• Full Computer backups and Reinstalls.

• Town of Port Hedland has a total of around 200 Staff. I was hired to assist the Systems Administrator withthe daily running of the Server environment and desktop Support.While at the Town of Port Hedland I achieved:
• Upgrade servers for Win NT to server 2003 Implement Active Directories DNS and DHCP.
• Migrate users from exchange 5.5 to 2007
• Got quotes and provided technical requirements for two phone solutions Mitel and Cisco.Suggested to management that we go cisco. And assisted Rollout Company in installation. Duringthis time we also setup wan Links as.

10135 Implementation And Management Of Exchange 2010

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