Working as part of the Global Digital Operations management team within CNHI, develop and maintain the Digital B2C strategy in collaboration with key business areas and Global Brand Marketing Leaders. Work as to ensure the progress and successful deployment of B2C Website and Customer Portal projects across CNHI Agricultural and Construction brands.

Working as part of the connected services global management team within CNHI, develop and maintain the ICT B2C strategy and roadmap in collaboration with key business areas. Work as part of the ICT management team to ensure the progress and successful deployment of B2C connected projects across CNHI brands.

In association with Global eBusiness director, B2C management team and other business area's within CNH, develop and maintain the eBusiness B2C stratergy and Roadmap. Work closely with the Global B2C Management team to ensure the progress and successful deployment of eBusiness projects across all CNHI brands. Provide additional focus on support and development for a group of online products.Develop stratergy and process to introduce streamlining and optimisation of functions in core… Show more In association with Global eBusiness director, B2C management team and other business area's within CNH, develop and maintain the eBusiness B2C stratergy and Roadmap. Work closely with the Global B2C Management team to ensure the progress and successful deployment of eBusiness projects across all CNHI brands. Provide additional focus on support and development for a group of online products.Develop stratergy and process to introduce streamlining and optimisation of functions in core business areas with specific focus on websites relating to CNH Industrial's key brands. Work closely with Marketing groups, Server/Technology teams and third party suppliers across all brands and regions to exploit synergies and ensure Best In Class solutions. Develop and implement suitable policies, SLAs and KPIs to allow effective monitoring of site availability, performance data and prompt issue resolution. Show less

Help develop and maintain the eBusiness stratergy in association with Global eBusiness director and other business area's within CNH . Work closely with the Global eBusiness director to ensure the progress and success of B2B and B2C eBusiness projects within CNH with specific focus on the requirements and needs of the European and CNHI groups within the company.Develop stratergy and process to ensure further streamlining and optimisation of functions in core business areas.Work closely… Show more Help develop and maintain the eBusiness stratergy in association with Global eBusiness director and other business area's within CNH . Work closely with the Global eBusiness director to ensure the progress and success of B2B and B2C eBusiness projects within CNH with specific focus on the requirements and needs of the European and CNHI groups within the company.Develop stratergy and process to ensure further streamlining and optimisation of functions in core business areas.Work closely with Marketing groups, Server/Technology teams and third party suppliers across all brands and regions including other companies within the Fiat Industrial group to exploit synergies and ensure Best In Class soltuions. Show less

Responsible for Dealer Online Application Support in partnership with a third party supplier. Define and devleop processes and a Support System to manage daily support, creation and termination of a global dealer network covering excess of 2600 official locations, a user base exceeding 14,000 across 40+ bespoke applications in 10 key business langauges.Impliment RFQ/RFP proccess for Support Desk services, identify potential suppliers and manage the procurment process in association with IS… Show more Responsible for Dealer Online Application Support in partnership with a third party supplier. Define and devleop processes and a Support System to manage daily support, creation and termination of a global dealer network covering excess of 2600 official locations, a user base exceeding 14,000 across 40+ bespoke applications in 10 key business langauges.Impliment RFQ/RFP proccess for Support Desk services, identify potential suppliers and manage the procurment process in association with IS Purchasing.Develop and impliment stratergies for supplier handover including a migration of skills from an outgoing supplier to a new provider for Support Desk Services.Coordinate migration of dealer support desk services from Amsterdam to Turin whilst ensuring SLA/KPI and the support experience for end users remained unaffected. Show less

Coordinated in association with representatives of other business areas the launch and support for a Websphere based dealer extranet, SAP based parts ordering system and further development of the CNH online application portfolio.

Work as an integral part of the Design Studio management team, defining work schedules and allocation of resources with specific responsibility for projects based in electronic media and the internet.Work with all areas of the company and third party suppliers to ensure the highest levels of IT support and system availability.Implimentation of a full disaster recovery and backup strategy. Map and impliment future IT development to ensure the business maintained it's forfront… Show more Work as an integral part of the Design Studio management team, defining work schedules and allocation of resources with specific responsibility for projects based in electronic media and the internet.Work with all areas of the company and third party suppliers to ensure the highest levels of IT support and system availability.Implimentation of a full disaster recovery and backup strategy. Map and impliment future IT development to ensure the business maintained it's forfront position within the online advertising industry. Show less

Develop and impliment a full training schedule for City and Guilds certified GNVQ Level 2 & 3 training courses covering Installing and Support IT Systems. Develop A+ Qualification based training courses in ITDesign, Develop and Install IT systems to be used throughout the college and impliment the required Disaster Recover and Support stratergies.

Developed own IT Consultancy and Support business to help fund University studies. Worked with companies doing networking and infrastructure consultancy as well as obtaining and maintaining hardware support contracts for local businesses and home users.Support Contracts sold on to Target Computer Services in 1999 when Catten College offered a full time position establishing their IT Training Department.