David Healy Email & Phone Number

Madison, WI, US

Performed key actions that resulted in enhanced structure, definition and coordination of key activities and dependencies. Worked closely with the Program / Project Managers (PM) on medium- to large-scale complex projects and coordinated activities and resources in support of projects. Coordinated activities and dependencies across impacted domains and.

Performed key actions that resulted in enhanced structure, definition and coordination of key activities and dependencies. Worked closely with the Program / Project Managers (PM) on medium- to large-scale complex projects and coordinated activities and resources in support of projects. Coordinated activities and dependencies across impacted domains and.

Fitchburg, Wisconsin

• Assembled and led short-term teams of engineers driving resolution of critical issues for customers. Oversaw major incident process, directed engineer efforts, and maintained communication with stakeholders, including.
• Discovered redundancy failure in a key customer site and developed plan to introduce true redundancy in order to ensure business functionality in the case of a regional telco failure.

Fitchburg, Wisconsin

• Established as dedicated, level one troubleshooter for high-priority customer. Prioritized ensuring business functionality for customer's 400 locations, remoting into Cisco networking equipment to troubleshoot network.
• Reviewed higher-level engineer troubleshooting steps and developed an implementation for level one, making troubleshooting the most common ticket type more timely and eliminating need for higher-level intervention.
• Acted quickly to coordinate life-saving assistance for customer’s field engineer during on-site work.

Madison, Wisconsin Area

Served on team working on data migration. Moved data from old database and validated and transferred new database. Participated in large, multi-month project requiring days-long steps and continued to process incoming data during transition.

Madison, Wisconsin Area

• Directed team of 20 through completing daily tasks. Performed daily and monthly QA tests, oversaw monthly meetings, and monitored daily operations on floor. Received IT support calls and walked customers through.
• Redesigned team performance tracking spreadsheets to auto-calculate evaluation scores, freeing up supervisors’ time to complete other tasks.

Madison, Wisconsin Area

Provided captions for live telephone calls via CapTel phone captioning technology.

Madison, Wisconsin Area

Handled employee training, evaluation, and selection. Supervised team of 20, field operation management, data analysis and quality control, on-the-job training, project management, and data collection. Led multiple teams to complete the largest census operation ahead of schedule and under budget for the South Central Wisconsin region. Rehired for.

Madison, Wisconsin Area

Handled story selection and development, news writing, web training, sales support, website content development, website widget development, social media management, community development, technical support, project development, project management, and search engine optimization. Completed site-wide rebranding effort ahead of schedule, with successful.

Madison, Wisconsin Area

Handled story selection and development, news writing, stacking newscasts, booth control, and production of two-hour morning news program.

Dekalb, Illinois

Supervised reporters, photographers, and producers to complete a daily half-hour newscast. Managed stories for short- and long-term coverage and coordinated field operations, contact development, research, on-screen graphics, anchoring, news writing/production, reporting, photography, and teaching journalism. Awarded Best Graduate Student of the Year for.

Greater Chicago Area

Spot news coverage/reporting (NIU school shooting), coordinating field operations, assisting assignment editors, shadowing reporters, contact development, research, field production.

Dekalb, Illinois

Live on-air announcing, station control, news writing, reporting, music programming.

Dekalb, Illinois

Research, lecturing, classroom management, grading, spreadsheet management.

Master'S (Abd), Journalism

Activities and Societies: SINBA SINBA: honorable mention for best soft news. NIU Journalism department for best graduate student of the.

Master'S, Us History

Activities and Societies: Member, Phi Alpha Theta historical honors society Published five articles in Class In America: An Encyclopedia.

Bachelor'S, History

Activities and Societies: Member, Phi Alpha Theta historical honors society Founder and club president of NIUGA and NIUSDC.