David Healy Email & Phone Number

Madison, Wi, Us

Performed key actions that resulted in enhanced structure, definition and coordination of key activities and dependencies. Worked closely with the Program / Project Managers (PM) on medium- to large-scale complex projects and coordinated activities and resources in support of projects. Coordinated activities and dependencies across impacted domains and functional areas; assisted with developing and maintaining project plans and schedules; assisted with developing project communications such as status reports, budget reports, executive summaries, change requests, etc.; facilitated performance analytics for overall monitoring & tracking of project health and adherence to KPIs; and helped to ensure the timely and accurate completion of assignments to ensure the project is delivered on time, on budget, on scope, and with high quality. Experienced completing projects using Waterfall and Agile methodologies as defined by the Delivery Excellence processes.

Performed key actions that resulted in enhanced structure, definition and coordination of key activities and dependencies. Worked closely with the Program / Project Managers (PM) on medium- to large-scale complex projects and coordinated activities and resources in support of projects. Coordinated activities and dependencies across impacted domains and functional areas; assisted with developing and maintaining project plans and schedules; assisted with developing project communications such as status reports, budget reports, executive summaries, change requests, etc.; facilitated performance analytics for overall monitoring & tracking of project health and adherence to KPIs; and helped to ensure the timely and accurate completion of assignments to ensure the project is delivered on time, on budget, on scope, and with high quality. Experienced completing projects using Waterfall and Agile methodologies as defined by the Delivery Excellence processes.

Fitchburg, Wisconsin

Assembled and led short-term teams of engineers driving resolution of critical issues for customers. Oversaw major incident process, directed engineer efforts, and maintained communication with stakeholders, including customer, account manager, and company management. Examined tickets that were high-priority or for high-temperature customers and ensured SLA expectations were met. Functioned as SME for incident processes, assisting with QA and coaching efforts. Initiated and aided in post-incident review process, reviewing internal issues and preventing failures from recurring. Directed customers back to functionality after complete business functionality failures. Fixed communication problems regarding team member engagement with MIM team, ensuring equally distributed workload to prevent burnout. Identified process improvements on multiple occasions, improving MIM and wider engineering team efficiency and productivity. • Discovered redundancy failure in a key customer site and developed plan to introduce true redundancy in order to ensure business functionality in the case of a regional telco failure.

Fitchburg, Wisconsin

Established as dedicated, level one troubleshooter for high-priority customer. Prioritized ensuring business functionality for customer's 400 locations, remoting into Cisco networking equipment to troubleshoot network issues. Worked with customer's telco providers, ensuring circuit functionality and stability. Assisted with business review process in order to streamline technical functionality and troubleshoot efficiently. Aided with emergency treatment and recovery of onsite engineer. • Reviewed higher-level engineer troubleshooting steps and developed an implementation for level one, making troubleshooting the most common ticket type more timely and eliminating need for higher-level intervention. • Acted quickly to coordinate life-saving assistance for customer’s field engineer during on-site work.

Madison, Wisconsin Area

Served on team working on data migration. Moved data from old database and validated and transferred new database. Participated in large, multi-month project requiring days-long steps and continued to process incoming data during transition.

Madison, Wisconsin Area

Directed team of 20 through completing daily tasks. Performed daily and monthly QA tests, oversaw monthly meetings, and monitored daily operations on floor. Received IT support calls and walked customers through troubleshooting issues with captioned telephone service. • Redesigned team performance tracking spreadsheets to auto-calculate evaluation scores, freeing up supervisors’ time to complete other tasks.

Madison, Wisconsin Area

Provided captions for live telephone calls via CapTel phone captioning technology.

Madison, Wisconsin Area

Handled employee training, evaluation, and selection. Supervised team of 20, field operation management, data analysis and quality control, on-the-job training, project management, and data collection. Led multiple teams to complete the largest census operation ahead of schedule and under budget for the South Central Wisconsin region. Rehired for successive census operations in the Madison area to lead projects, again completed ahead of schedule and under budget.

Madison, Wisconsin Area

Handled story selection and development, news writing, web training, sales support, website content development, website widget development, social media management, community development, technical support, project development, project management, and search engine optimization. Completed site-wide rebranding effort ahead of schedule, with successful launch on planned launch day. Launched department-wide, public-facing blogging platform and coordinated updates to multiple specialty-focused blogs across the news department.

Madison, Wisconsin Area

Handled story selection and development, news writing, stacking newscasts, booth control, and production of two-hour morning news program.

Dekalb, Illinois

Supervised reporters, photographers, and producers to complete a daily half-hour newscast. Managed stories for short- and long-term coverage and coordinated field operations, contact development, research, on-screen graphics, anchoring, news writing/production, reporting, photography, and teaching journalism. Awarded Best Graduate Student of the Year for performance. Led coverage of delicate subjects, including murder/suicide/arson, multiple murders, and assaults, for the region.

Greater Chicago Area

Spot news coverage/reporting (NIU school shooting), coordinating field operations, assisting assignment editors, shadowing reporters, contact development, research, field production.

Dekalb, Illinois

Live on-air announcing, station control, news writing, reporting, music programming.

Dekalb, Illinois

Research, lecturing, classroom management, grading, spreadsheet management.

Master'S (Abd), Journalism

Activities and Societies: SINBA SINBA: honorable mention for best soft news. NIU Journalism department for best graduate student.

Master'S, Us History

Activities and Societies: Member, Phi Alpha Theta historical honors society Published five articles in Class In America: An Encyclopedia.

Bachelor'S, History

Activities and Societies: Member, Phi Alpha Theta historical honors society Founder and club president of NIUGA and NIUSDC.