My role is to build our Project Management Office (PMO) within our Professional Services Organization and to lead the Project Management team in the implementation of our ClarionDoor policy management product, primarily for our P&C insurance customer base: • Defining PMO best practices, procedures and implementation standards.• Provide governance over projects as they progress thru the project lifecycle. • Coach and support Project Managers to lead high quality implementations. • Engage in pre-sales and project initiation to ensure customer alignment and customer success.• Lead in regular program and project governance oversight with customers to support high performance teams.

Program and project management for the implementation of OnBase ECM and other enterprise products for the insurance industry:• Consultative planning and leadership for complementing integration and conversion sub-projects.• Trusted customer adviser on project methodology leading to best practice implementations.• Specialist in large, complex projects with diverse work-streams, vendors & success criteria.• Expert in planning projects with complex cross team dependencies.• Skilled in the analytics needed to deliver project scope on schedule and within budget. • Leader in project methodology enhancement and implementation.

Program delivery for employers and insurance carriers with a customizable technology platform to shop, enroll, manage and exchange benefits all in one place:• Seasoned Program Delivery Manager focused on the largest Life & Ancillary carriers in the market.• Provide strategic leadership in enrollment solution roadmap planning for customer/partners.• Focused on project team building, leadership and oversight to ensure customer satisfaction .• Program ownership delivering projects on schedule, in scope and within budget.• Responsible for multi-tenant software solution delivery using waterfall and agile SDLC methodologies.• Point of escalation to resolve program and project challenges.• Leader for program partnership governance between delivery, operations and executive teams.• Collaborate with Sales in deal review to estimate project level of effort and provide departmental approval on proposals.• Oversee program reporting to summarize multiple project status and complex financials.

Project Manager of ECM solutions for the insurance industry:• Leader for enterprise wide software solution implementations for insurance industry clients.• Experienced leading multi-product/service projects using standard and custom solutions for clients with large users populations.• Partner with clients to initiate project scope, SOW, identify risks, manage resources and develop schedule, • Control budgets, quality, resources, communication and manage risks & stakeholders• Perform project integration, requirements gathering, scope and WBS definition, monitor & control, implementation oversight, training coordination and project closure, • Consult clients on migration/conversion process and best practices.• Conduct detailed pre-sales analysis on legacy environments to ensure maximum benefit at minimal impact to operations.• Create project plan and oversee change management process.• Guide client to build-out infrastructure for production and non-production environments.• Awarded "Most Valuable Consultant" for Q1 2013 based on billable revenue.

Hosting services on-boarding Project Management for supplychain, workforce, and all-channel retail solutions servicing manufacturers, distributors, retailers, and consumers:• Lead implementation projects for supply chain, retail, and e-commerce customers such as Walmart, OfficeMax, Safeway, Andra Group, Sun Products, Kraft, and many others.• Integrating new business acquisitions into data centers.• Project team leader in implementing Salesforce.com into the Hosting department.• Developed Hosting project management methodology and standards.• Organized and motivated specialist teams to complete project work on time and under budget.

• Manage professional services teams in the implementation of insurance vertical enterprise software solutions. Highly experienced in project management, process re-engineering, custom coding, conversion, migration, training, and go-live support.• Oversee concurrent implementations and audit project implementation performance.• Design utilization reporting methodology to empower other mangers in auditing project hours, evaluating consultant productivity, and measuring project burn rates.• Interview, mentor, review, and retain project managers within departmental budget constraints. • Define operational procedures between Sales, Account Management, Tech Support, and Professional Services• Recover and retain clients by resolving challenging client satisfaction issues.• Advise Product Management in understanding client needs for software design, enhancement, and defect prioritization.• Champion departmental efforts like creating consultant specializations, finding new service opportunities, modernizing upgrade procedures, and developing best practice guidelines.

• Lead 35+ multi-team insurance vertical implementations consisting of new customer installation, add-on product, business consulting, conversion, and migration projects of up to 500+ users with the goal of Raving Fan client every time.• Coached other project managers on project scoping and implementation procedures.• Implemented content management and workflow automation for the 13 offices of Crump Insurance, one of the largest insurance broker in America and a Raving Fan client. • Selected to implement beta products for high profile clients.• Departmental Leader in workflow automation and design, coding best practices, and business process mapping. Experienced in db schema design, SQL analysis, and Visual Basic scripting.• Session presenter during User Group on advanced workflow design.

Technology specialist for leading niche market insurance carrier:.• Network/System Administrator, Data Analyst, and Sales management technology liaison for large corporate insurance office. Direct accountability to the Regional Vice President. Technical consultant and trainer for Sales, Underwriting, Claims, and Damage Control across 13 states.• Managed the design and implementation of automation standards during rapid growth, including Exchange/Outlook, secure/centralized data storage, data backup/redundancy, multi-master NT domain to A/D conversion, automation of user resource/service access.• Provide loss data analysis for catastrophe teams & projected departmental technology budget.• Offered consulting services to high value agency offices on computer and network purchases, installation and support to ensure insurance and financial services uptime.• Star Employee Award in 2004/2000; Quality Service Award in 1999.

ACH transaction processing Manager:• Serviced electronic payment needs for 33+ national banks and affiliates.• Supervised 5 analysts in the operation and maintenance of DEC PDP-11 servers used for ACH transaction processing, custom BiSync (PC to mainframe) servers used for ACH transmission, and remote bank access equipment.• Performed daily manual reconciliation against processed ACH transaction totals.

• Petty Officer 3rd Class; advanced electronic maintenance of sonar equipment and duties as assigned.• Sea based NATO interdiction operations, post Operation Desert Shield in the Red Sea.• Technician for Integrated Towed Array Sonar Buoy System (ITASS).• Awarded Letter of Commendation by Vice Admiral Katz, U.S. Naval Forces Central Command.• Secret clearance, service awards, honorable discharge.