David Santino Email & Phone Number

As a Senior Vendor Account Manager at Klarna, I manage the operational performance and strategic alignment of external partners that provide customer service and support for Klarna's products and services. I have over 10 years of experience in contact center management and client solutions, with certifications in COPC Implementation and Lean Six Sigma Green Belt.My core competencies include optimizing operations, strengthening vendor relations, and enhancing customer relationship management (CRM). I have successfully implemented best practices, driven significant KPI improvements, and managed financial aspects for several large-scale contracts and projects. I am passionate about delivering a seamless and satisfying consumer experience, while building and developing a high-performing team and organization.

Listed skills include Management, Customer Service, Operations Management, Leadership, and 21 others.