David Smith Email & Phone Number

Detroit Metropolitan Area

Sandy, Utah, United States

• P&L and Operations Management: Managed a $10 million P&L, overseeing all aspects of branch operations including sales, service, administration, and finance.
• Sales Team Leadership: Led a 30-member sales team, achieving 20% sales growth and overseeing a total team of 50, successfully exceeding sales targets.
• Strategic Business Growth: Formulated and executed a business plan, contributing to a 25% annual increase in customer growth and significant revenue enhancement.
• Customer Satisfaction and Retention: Maintained high levels of customer satisfaction and retention, key to long-term business success and growth.
• Innovation in Customer Engagement: Initiated a national incentive program, boosting the Net Promoter Score (NPS) by 15% and enhancing customer retention by 2%.
• Operational Efficiency Improvement: Implemented a route completion initiative, reducing labor costs by optimizing headcount by 5-10%.

Salt Lake City Metropolitan Area

• Cross-Functional Liaison & Service Improvement: Streamlined customer service by resolving complaints and optimizing service intervals, enhancing service delivery amid staffing challenges.
• Key Client Relationship Management: Fostered strong relationships with major Utah clients like Amazon, Home Depot, Vivint, and Ikea, boosting customer satisfaction and loyalty through improved service response times.
• Sales Growth and Account Acquisition: Spearheaded the addition of 15 new maintenance service lines per month, directly contributing to a total annual revenue increase of $550,000. This includes both direct sales growth.
• Operational Efficiency & Compliance: Enhanced operational productivity and employee safety, leading OSHA compliance efforts and improving service operations capacity for greater customer satisfaction.
• Service Delivery Optimization: Collaborated with the service team to address capacity issues, achieving faster resolution times and higher customer satisfaction scores.

125 South Wacker Drive Suite 1150 Chicago, Illinois 60606

• Lead Generation & Sales Growth: Directed an inside sales team, achieving a 15% increase in lead generation and revenue growth from client portfolios and expos.
• Strategic Business Development: Developed and executed strategic business plans, surpassing monthly and yearly revenue targets by 10%.
• Customer Relationship Management: Maintained a 95% customer retention rate through superior relationship management and client satisfaction initiatives.
• Key Role in Company Acquisition: Played a crucial role in the post-acquisition integration of Compliance 11, coordinating cross-departmental teams to ensure a smooth transition.
• Asset Management Growth: Significantly grew assets under management from 25% to 70% within a year through strategic initiatives and strong client relationship building.

• Branch Operations Management: Managed branch operations with a $3.2 million budget, sustaining a client base of 9,100, demonstrating effective financial and operational leadership.
• Team Leadership and Customer Loyalty: Led sales and service teams to achieve 98% repeat business, showcasing exceptional client interaction and loyalty cultivation, while maintaining a low 2% churn rate.
• Sales Network Expansion: Actively engaged in local networking, significantly contributing to annual sales of $1.2 million over three years, demonstrating strong relationship-building skills.
• Profit Maximization in Challenging Times: Successfully met profit goals during periods of declining sales by increasing efficiency and output, working with 5% less labor, exemplifying adaptability, and resource.
• Strategic Role in Acquisition Integration: Played a key role in the post-acquisition phase, overseeing integration processes and aligning operations.

Associate Of Arts - Aa

Bachelors, Marketing; Sales