Dave Watkins Email & Phone Number

Greater Seattle Area

Defined the KALO program execution initiatives and customer centric connectivity solutions for all customers of our u7 Terminal. High levels of interactions with customer, partner and cross functional teams including Support Engineers, Network Operations Centers, Sales, Product Management, Engineering, and Marketing. Executive level Relationship and contract management for our Key strategic business partners.

Bellevue, Wa

I served as a strategic executive leader in a role dedicated to Program Management, project delivery, and customer success management in the technology and services industry. During this tenure, I established world-class Customer Service and Operations Support Services Delivery Organizations, designed strategic roadmaps, nurtured essential partner relationships with executive stakeholders, and provided expert assessment of client risk with effective mitigation strategies. I successfully drove new account acquisitions through targeted strategies and played a pivotal role in internal collaboration with Sales teams to support pipelining and business development efforts. This role enabled me to consistently exceed customer expectations and deliver outstanding results

Bellevue, Wa

Set the strategic Customer Success, Program Management and Delivery execution models while establishing strong business partnerships and customer / client service delivery and customer success excellence through the organization. Responsible for partnering with key stakeholders on Delivery and Account Management Best Practices and Business Development opportunities.

Kirkland, Washington, United States

Managed Agile development delivery schedules for Web Services team on the Club Penguin franchise.

Redmond, Wa

Principal Program Management Leadership role responsible for successfully defining and launching the Xbox 360, Kinect and Windows Phone 7 Certification Services Programs and Project Management (PMO) groups. Interfaced directly with executive level leadership, and Established world-wide centers of excellence, consisting of Customer Satisfaction and Success, time to execute, budget management, scope and time to completion, lab build out, staffing plans, Executive Reviews, RFP/SOW creation and Vendor Interview and selection.

Redmond, Wa

Account Manager for the top royalty producing accounts on Xbox and Xbox 360 platforms. Established industry wide points of contact, worked with publishers to create engaging concepts, secured exclusive and non-exclusive IP, and handled initial contract negotiation strategies.

Redmond, Wa

Defined the all up Sports franchise vision and strategy while managing a team of producer/program managers and designers on the 1st party Sports Franchises including Football, Baseball, Basketball, Golf and Soccer. Worked with Product planning on licensing strategy and acquisition, development schedules, milestone creation, and payment schedules.

Redmond, Wa

Test Manager for Sports and Racing Games Group at Microsoft. Responsible for managing individual and team performance, test plan creation, overall Test & QA strategy. Introduced source level debugging and waterfall test and project management.