David Wise Email & Phone Number

Lawrence, KS, US

Kansas City, Missouri, United States

• Lead, partner, advise, design, build and support growth of new solutions and capabilities
• Partner with Business, PMO, IT Strategy, IT Governance, Process Owners and Enterprise Architects regarding needs, feasibility, prioritization, business capabilities, compliance and resource skill sets
• Collaborate with SMEs and Technical Architects in Application Management, Integration Architecture, Data & Analytics, Security, Network, Database, Testing and Infrastructure to create solutions that meet business needs.
• Participate in Enterprise Architecture activities regarding standards, roadmap, long term strategies, technology lifecycles and trends
• Access existing processes, systems and services and advise of opportunities and risk
• Identify and present opportunities for deconstructing existing monoliths into a microservice architecture

• Serve on Service Management Office (SMO) to prioritize, plan, review, approve and improve ITSM processes.
• Identify current and future constraints and opportunities
• Ensure ITSM solutions include proper process integrations
• Provide knowledge regarding ITIL and the ServiceNow Common Service Data Model
• Reside as the Configuration Management Process Owner
• Ensure enterprise architecture needs and concerns are represented

• HighlightsWorked with PMO, Application Management, Operation Management and Quality Assurance to create and implement a Change Management processWorked with Enterprise Architecture, Operation Management, Application.
• Develop, document, monitor and enforce a release and deployment process to support cross-domain configuration, integration, testing, completeness and consistency
• Work across enterprise to manage software builds, source code repositories, development/test environments, automated deployment and the overall software release strategy
• Develop, document, monitor, support and maintain a continuous delivery process and its tool chain
• Communicate and train enterprise on release and configuration management processes
• Contribute to the documentation and improvements of SDLC standards provided to Application Development and vendors

HighlightsWrote, implemented & enforced migration process that reduced post implementation defects by 20%Coordinated & executed 448 production releases between 2008 - 2014.The 448 implementations encompassed 1638 projects, small enhancements & break fixes.Led seamless transition from PVCS to Telelogic’s CM Synergy / Change Synergy as the source code.

Kansas City

- Provide 24 hour production support for the Commissions Application- Write / Edit Commissions Application code (UNIX, PL/SQL)- Perform Data Surgery scrubs- Document Production Support activities and created Commissions Production Support website

Dallas/Fort Worth Area

- Research and resolve activation, VM, SMS and PRL issues for mobile users - Manage ticket assignment to Trouble Specialist centers in Fort Worth and Rio Rancho, NM.- Track and report outage trends- Prioritize and maintain documentation of open and closed tickets for the Trouble Specialist group