David Bradbury Email & Phone Number

Bradders.Bandcamp.Com

Building my portfolio in songs written since 2010 and also moving into the composition of audio for filming TV, trailer music etc.

Greater Seattle Area

Responsible for Professional Services (PS) and supporting designated Regional Services Manager(s) sales activities and growth of F5 services business. This includes sales to new and existing F5 product customers and building positive relationships with F5 Channel and Distribution partners.

Greater Seattle Area

Global Services Commercial Manager, an integral member of the F5 team, owning the commercial relationship between F5 delivery and operations teams and the specific customers in the telecommunications service provider sector. This role required me to onboard, develop and strengthen customer relationships and drive long-term partnerships through pro-active and personable interactions with the various teams involved.

Kirkland Wa.

Service Assurance related to wireless support for customers related to service delivery, customer support Technical Assistance Center (TAC) teams in support of RAN and Core deployments of 4G LTE/WiMax & GSM/UMTS products. • Provided a single point of contact and voice of the customer related to deployment, upgrades, and outage management including escalations of operational issues and RCA reporting to customer C-Level & VP management teams. • Management of cross-functional and geographically diverse teams setting targets and tasks for the virtual work group. Ensure adherence to business processes and key project management issues Developed organizational capabilities, and modeling "how we work together" by creating customer and internal Working Level Agreements (WLA) to define roles and responsibilities related to the delivery of, and compliance to, Master Service Agreements (MSA) and Service Level Agreements (SLA) and operational processes as contractually agreed with customers and align with company strategy. • Compiled, analyzed and reported on Engineering, Operational and Spare Parts Handling reports. P&L responsibility for RFP development, recovered >$35K in testing fees for equipment in unknown condition.

Kirkland Wa

Management of Commissioning and Integration teams and projects based in East, Central and West regions of Clearwire Inc., Reported to the Senior Director of NOC Operations and responsible for all WiMax market build projects across USA. • Collection, analysis and reporting of network outages data to Management, Engineering, Operation and CARE teams.• Defined RFP scope and requirements for potential outsourcing of commissioning work to 3rd Party candidates and advised on Clearwire Commissioning processes. • Provided commissioning requirements and targets during the Lean Six Sigma workshop in Kirkland facilitated by Accenture.

Reporting to VP of Project Management identify current business methodologies, processes, inter-company activities and departmental functions to provide foundation for operational teams and activities during the creation and implementation of a $4.7B Managed Service deal with Sprint.• Lead projects to successful completion by developing, organizing and facilitating conference calls, face to face meetings of cross-functional Directors & System Matter Experts (SME). • Personally created 26 Working Level Agreements and supporting processes in areas related to Vendor Management, Security, Disaster Recovery, Customer Fulfillment, Regulatory, Spare Parts Management, etc. • Participated with Account Executives and clients on operational strategy developing Vendor & Contract Management processes to driving collaboration between the sourcing teams from Sprint and Ericsson to achieve economies of scale and savings with respect to 3PP/Agent Contracts.

Greater Seattle Area

Accountable for daily operational performance targets of voice and data services via GSM, CDMA and Wi-Fi communications, via VSAT maritime services for a global maritime wireless business startup.• Hiring & leading a team of 10 FTE, contractors and outsourced suppliers to provide Deployment, Commissioning, Monitoring & Surveillance, Troubleshooting and Repair of services via GSM & CDMA networks plus device and SIM testing for service assurance. • Integrated and managed the operations following the acquisition of Geolink, FR., and combined delivery and operation of over 30 maritime operational sites and associated services onboard cruise and ferry lines located in USA and Europe and subsequently provided problem solving and repair of sites, VSAT links and base station equipment. • Managed 3rd Party network management systems and tools to sustain network monitoring and service assurance functions to ensure consistent delivery of Key Performance statistics.

Plano,Tx

Provided post Sales support to ensure smooth transition with the customer or their end users into the Managed Service environment. Managed 7 hosted wireless/wire-line customers and internal teams to drive up performance and quality of managed and hosted service projects. • Performed service level reviews together with onsite teams and 3rd Party Providers. Utilized critical thinking skills focused on building competitive offerings aligned with customer satisfaction and department profitability. • Defined process to the customer solution and managed the transition into the Managed and Hosted voice and data service organizations for GSM, MMS, PPS and Microwave Backhaul products and ensured service assurance over the lifetime of the contract. • Enhanced focus and fulfillment on problem-solving for customers’ needs and issues and reduced end-customer churn and therefore increased ARPU for clients. • Scoped and manage Service Level Agreements (SLA), Working Level Agreements (WLA) and Key Performance Indicators (KPI) to drive towards service fulfillment and customer satisfaction.• Drive the use of eTOM (enhanced Telecom Operations Map), for oversight of project impacting activities, timelines, resources, and processes to ensure that all risks are adequately addressed.

Amsterdam And Zwolle Area, Netherlands

Developed and implemented operational readiness plans for senior management of business startup to achieve the operational deadline of 8 weeks. • Analyzed distributor and supplier process interfaces on Lucent SDH and Siemens wireless systems.• Developed business models, process and procedural documents in support of the marketing program. Coached and developed EnerTel personnel towards product launch.

Greater Atlanta Area

Selected by BT to establish a Global Network Management Center in North America and successfully deliver the commercial launch of Intelligent Virtual Networks. Leadership and line management of 7x24 teams providing resolution to customer or network reported problems on voice, data and videoconferencing products. Achieved network performance in excess of 700K call attempts per month while receiving between 20–30 customer reported problems per month. Investigation of operational SLA failures affecting multinational customers and management of customer service level agreements, operational changes and business analysis. Achieved service availability monthly average of 99.97% related customer and network affecting events by the team. Rewarded for continuous improvement in operational service assurance.

Business Management Studies

Business Management Studies

Awarded Honorary Bachelor Degree, Telecommuncations

Awarded by the US Government in recognition of extensive Telecommunications work experience.

London City & Guilds, Telecommunications Technology/Technician

London City & Guilds, Telecommunications Technology