• Developed and tested software using C# ,Java, and NAV C-Side.• Provided tier two technical support services to users of the computer and telecommunications systems. Provided technical guidance to junior team members both directly and in the form of work instructions and/or procedures.• Maintained and tested software enhancements in Microsoft Dynamics NAV ERP.• Supervised installation and modification of operating systems updates.

Graphic Communications is a subsidiary of Unisource Worldwide.Daily tasks included level two and three desktop support.Performed routine testing and updating of Information Services disaster recovery plans.Provided system management functions including system and hardware monitoring, updating, data backup management, preventative maintenance, tuning, and performance optimization.Ensured that all changes to critical systems and/or resolution of technical issues are acted upon… Show more Graphic Communications is a subsidiary of Unisource Worldwide.Daily tasks included level two and three desktop support.Performed routine testing and updating of Information Services disaster recovery plans.Provided system management functions including system and hardware monitoring, updating, data backup management, preventative maintenance, tuning, and performance optimization.Ensured that all changes to critical systems and/or resolution of technical issues are acted upon and thoroughly documented in a timely fashion.Provided oversight of Anti-Virus/Malware systems, Firewalls, VPN, DMZ. Show less

Performed Level one, two, and three desktop support for a small company.Managed software vendorsDesigned, implemented, and maintained the LAN network; Includeing file and print servers, Financial ERP software and servers, and email and other messaging services.