• Managed nationally ranked real estate office, oversaw staff duties, managed schedules, maintained current listings, arranged appointments, photographed homes• Directly assisted CEO with finances, traveling arrangements, errands, projects, nonprofits• Managed the company’s retail business, handled all related income/expense books and inventory, managed sales tax payments and product marketing, maintained PayPal account and shipments• Implemented new organizational systems for all properties, created paperless systems for archiving all property files, helped transition the team seamlessly into the Charlotte market in 2011, streamlined staff duties, trained/educated other staff members, managed rental income• Developed and consolidated new marketing and relocation materials, created new materials to be used for Charlotte properties, revamped and managed social media and marketing sites, handled personal and business accounts on QuickBooks, supervised listing maintenance, interviewed hires*The Stephen Cooley Real Estate Group is a nationally ranked real estate business that was the top-ranked team in both Carolinas for Keller Williams Realty in 2011 and 2012, and was ranked in the top 1% of all US real estate teams by the Wall Street Journal in 2011. The Team maintained a listing pool that averaged between 100 and 150 listings.

• Prepared federal and state tax returns and amendments during tax season from December through April, issued advanced loans against federal refunds, advised clients of tax implications, offered clients advice on present and future tax situations, translated and resolved IRS and state audits • Sold banking products and services, worked on a commission basis, increased personal sales by over 30% in 2012, improved client retention each year, sold +$70,000 in products and services in 2012• Prepared returns containing: itemized deductions, self-employment, retirement, rentals, farms, stocks and bonds, taxable and nontaxable interest, capital transactions, cancellation of debt, and income involving multiple states