- Served as a primary information source for all, scheduling, inventory monitoring, office communications agent and clerical administrative assistant.- Was responsible for maintaining a neat, friendly, professional and welcoming environment for all agents and clientele.- Operated communication equipment such as telephones, switchboards, multi-line telephones, intercoms, public address systems, industry-specific software and databases.- Maintained and organized company directory database for accuracy and accommodating operation for all staff.Role Accomplishments: Proactively reformulated workflow systems with managerial approval that increased production results in my role and allowed new duties and responsibilities to open up for cross-training in different departments. This eliminated the need for management to hire additional help and allocated departmental workload during month end assignments.

- Managed all business operations outside of hands-on sales with budgeting, paperwork, scheduling, transaction coordination, client care, marketing, social media, copywriting, and systems management.- Processed and maintain listings and contracts through multiple databases forsuccessful and satisfying results.- Built relationships with existing and incoming clientele with fanatical customer service drive.Role Accomplishments: Implemented more efficient operations systems and built workflow processes to provide a clear and strong terrain for rising salespeople within the team and organize business operations. As a result, the company dollar was saved and sales production improved.

Assists and consults in all things residential real estate. Including:-CMAs and Market research-Foreclosures-Buying and Selling-Investment Property-Relocation-Leases

- To contact existing customers to recommend products based on needs and interests, estimated or quoted prices and arranged the delivery and installation of products.- Understood product innovations in design and functionality, kept up to date on competitors' products inside and out and promoted and the company's new technologies. - Set and monitored personal sales goals and worked with management and sales team to help track, execute and manage sales strategy.Role Accomplishments: Mastered focused product and customer knowledge to marry the two into a successful sale and customer service experience rooted in authentic problem-solving. This diversified my sales tactics to a referral based system bring additional business to the company starting with education and service.

- Provided clerical and data entry support for the Department of Fire and Aviation which included proofreading, data verification, and research for daily projects, maintaining and updating files and database systems.- Prepared and edited reports, tables, records, responded to requests for information and researched files.- Maintained a professional image and attitude for teamwork success, collaboration and positive company representation.Role Accomplishments: Refined data entry and research skills to successfully execute regional projects, provide exceptional and thorough clerical support and technology user ability. Even though it was a Summer internship, they allowed me to stay longer than term so I could continue to provide support on bigger projects for the department.