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Accomplished leader in global operations with a robust background in strategic project management and change management. Expert in harnessing technology and data analytics to streamline processes and enhance operational efficiency. Demonstrated success in driving initiatives that align with corporate objectives, improve customer experience, and strengthen partnership collaboration. Extensive experience managing operations and leading/supporting strategic global initiatives that include; the design and launch of a new and complete service and support capable corporate website, to restructuring multiple regional global supply chains and global service centers, to mapping the customers' experience to launch several improved and/or new operational processes and organizations. Thrive in and across different cultures, leading diverse, multi-site teams. This experience has provided the opportunity to travel extensively, attend school and work in many countries including France, Mexico, Singapore, Sweden and the US for extensive amounts of time as well as many other countries for shorter time periods.Core Competencies: Customer/Partner Focus • Coaching to Potential • Global Process Development • GxP • Data and Process Management, Analysis and Communication • Global/Trade/Logistics Challenges • Continuous Improvement • Program Development and Execution
Cerus
View- Website:
- abbvie.com
- Employees:
- 46234
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Senior Manager, Procure To Pay OperationsCerusCalifornia, United States
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Senior Manager, Procure To Pay ServicesAbbvie Feb 2020 - PresentSouth San Francisco, California, United States• Spearheaded the formation of the AbbVie Bay Area PTP Services team, transitioning to SAP from AX, which enhanced operational efficiency, particularly in CDO payments and Clinical Trial team support, as measured by a 30% reduction in processing times and a 40% increase in stakeholder satisfaction.• Led continuous process and system improvements across multiple affiliates and functions, demonstrating strong leadership in change management and technical optimization, directly contributing to a 25% improvement in operational efficiency.• Championed technical and operational enhancements, supporting Clinical Trial teams and ensuring seamless integration with SAP, resulting in a 35% increase in trial support efficiency and stakeholder satisfaction. -
Senior Manager, Clinical Operations OpexPharmacyclics, An Abbvie Company May 2018 - Feb 2020San Francisco Bay AreaResponsible for proactively identifying, facilitating and managing continuous process simplification and optimization initiatives across Global Clinical Operations in collaboration and consultation with the respective business and/or process owner. Initiatives include:• Led team to redesign and launch of Global Clinical Development Operations Intranet Site (included 9 different departments)• Led team to design and launch the Roadmap to Clinical Trial Execution (Process steps and supporting WIs, SOPs and Policies) • Complete review of Quality System to reduce the quantity of Policies, SOPs, and WIs and therefore quantity of training courses/time• Review of Safety Data Report distribution system to send timely information and thereby reducing the quantity of reports -
Senior Program Head – Global Commercial OperationsBio-Rad Laboratories 2015 - 2018Promoted to initiate process improvement and to coordinate between technology and business teams• Transition and change management of legacy ERP system to a new SAP platform across multiple modules (APO-ECC-EWM) and multiple work-streams (LEX-MDM-OTC-PTM-PTP-RTR)• Transition and change management of legacy CRM system to a new SFDC and ServiceMax platform across multiple service and support functions• Partner and consult with cross-functional teams to conduct process analysis to identify process gaps and develop actionable response strategies and initiatives• Influence business with data driven analysis and communication• Project manage transformation initiatives with cross-functional teams within the Company -
Manager – Usa Customer Experience OperationsBio-Rad Laboratories 2013 - 2015Hercules, CaliforniaPromoted to improve Customer Service operations performance and establish a strong foundation for further organization change and new platform adoptionAligned business culture to focus on customers’ experience based on surveys, NPS scores and customer journey mapping – Removed silos, aligned organizational structure and implemented process focus to improve performance, results, and agility – Implemented a Customer Relationship Management system (SFDC) to provide better tools for helping customers and creating customer process improvement dataProvided global process and organization support to Asia, Americas and EMEA Customer Support Centers through site visits, audits and analysis reports and presentations.
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Manager – Global Supply ChainBio-Rad Laboratories 2012 - 2013Hercules, CaliforniaLed the development and management of domestic and international transportation vendors, policies and programs and negotiated/completed vendor contracts to support business objectives – Developed a global transportation service vendor management approach to include metrics, scorecards for business reviews, and led multiple process improvement projects – Projects included developing and improving ocean, land and air channels as well as developing import/export trade strategies to utilize free trade zones for consolidation
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Senior Manager – Global Development ExcellenceRoche 2009 - 2011South San Francisco, CaliforniaDevelopment business process analysis, design and optimization to increase competitive advantage and operational excellences – Provided process improvement leadership for teams to design and implement change to reduce Development Cycle time in 4 areas: Clinical Data Review, Data Edit Checks, Clinical Trial Vendor Management/Scorecards, and Clinical Trial Monitoring• Strategized with Monitoring Business Lead and Team to optimize clinical study monitoring costs and FTE’s while maintaining high quality standards – Result of 50% reduction in time at site• Collaborated with various team members to standardize the patient profile template and clarify process roles – Result was a reduction of review start-up and actual review process time by 25%• Partnered with the Edit Checks Business Lead and Team to prioritize and then focus on critical data point checks to gain efficiencies in the overall Edit Check Process – Result of 25% reduction in time/hoursDuring merger with Roche, led global development team and initiative to develop a global methodology and tools for strategic global business improvement initiatives and developed road map tool to improve governance process for informed decisions and planning -
Senior Manager – Global Technical OperationsGenentech 2007 - 2009South San Francisco, CaliforniaTechnical Operations Project Portfolio – Single point of contact to partner with IT to manage IT initiatives and requests – Reviewed resources, planned projects, developed tools, and processes to improve the analytical capability, performance and efficiency of the team – Drove reduction to 20 Corporate Key Focus Areas (KFA’s) and the program to redesign the Global Operations portfolio and project process – Results included confirmed and agreed projects, priority setting to match corporate strategy and goals – Change management team member to implement SAP and to introduce a global S&OP process – Agile and Lean Six Sigma trainingDeveloped and facilitated the Technical Operations and IT Governance Team - Designed and implemented joint Logistics/IT governance process – Cancelled/combined 25% of projects that were overlapped and directed cost avoidance of $2.8 million in labor and capitalTechnical Operations Intranet Team – Reviewed roles and processes to improve Intranet Team’s contact center service levels to support 22 intranet sites and blogs -
Director – Global Commercial OperationsBio-Rad Laboratories 2002 - 2006Paris Area, France - Singapore - San Francisco Area, CaliforniaPromoted to develop and direct operational improvement plans, business process/scorecard reviews and implementation programs to improve competitive advantage in cost and service, and leverage information technology – Results included a new state-of-the-art Operations site – new S&OP process and team – new global region organization structure and quality system/audit Team – new and or fine-tuned IT platforms and data centers for improved visibility and capability – Led the Europe/Middle East/Africa (EMEA) effort in Paris – Asia Pacific in Singapore – Americas in Hercules - Included two Expat assignments to Europe and Asia respectively.
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Various Manager Roles Of Increasing Responsibility – Global Customer And Logistics OperationsBio-Rad Laboratories 1992 - 2002Hercules, CaliforniaVarious management roles increasing in responsibility to eventually manage multiple functions/departments of 65+ employees and a management team of three – Integrated multiple domestic and international departments to develop a global contact center, bids/quotes/contracts support and logistics teams – Lead auditor for multiple global sites and co-lead to implement new Quality System globally
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Customer Service ManagerWilliams-Sonoma 1988 - 1992San Francisco, CaliforniaManaged customer service contact center and distribution/logistics processes supported by 90 employees -
Customer Service ManagerRestoration Hardware 1984 - 1986Eureka, CaliforniaHired by founder - I'm one of the original employees based in the original location in Eureka, CA - developed the original distribution center and assisted with the first catalog and second store development and opening in Mendocino, CA - Logistics, Purchasing, Customer Service
David Mackey Skills
David Mackey Education Details
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International Business/Trade/Operations -
Geography With Spanish Minor -
Music Composition And Theory -
Spanish, History, Art, Anthropology -
Bergaskolan, EslövNaturvetenskaplig Linje
Frequently Asked Questions about David Mackey
What company does David Mackey work for?
David Mackey works for Cerus
What is David Mackey's role at the current company?
David Mackey's current role is Senior Manager, Procure to Pay Operations.
What is David Mackey's email address?
David Mackey's email address is dw****@****hoo.com
What is David Mackey's direct phone number?
David Mackey's direct phone number is (800) 424*****
What schools did David Mackey attend?
David Mackey attended Middlebury Institute Of International Studies At Monterey, Cal Poly Humboldt, San Joaquin Delta College, Universidad De Las Américas Puebla, Bergaskolan, Eslöv.
What skills is David Mackey known for?
David Mackey has skills like Process Improvement, Strategy, Business Process Improvement, Cross Functional Team Leadership, Management, Biotechnology, Operations Management, Strategic Planning, Vendor Management, Leadership, Product Development, Change Management.
Who are David Mackey's colleagues?
David Mackey's colleagues are Hamid Ramazani, Vivian Prindle, Zeynep Coşar, Claudia J. Castro Castro, 沈(Bob)俊廷, Ashling Mccarthy, Torsten Albert.
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