David Mcgovern Email & Phone Number

Los Angeles, Ca, Us

Westlake Village, Ca

•Manage the development of account penetration and execution for the demand generators in the market•Developed effective sales strategies in coordination with internal teams to optimize customer retention•Strategic prospecting and solicitation efforts to pull-through new business and share shift from local competitors •Establish strong working relationships to proactively position product through internal and external channels •Leverage data analysis techniques to generate valuable insights for prospecting and strategic decision-making•Execution of sales strategies to drive performance by increasing revenues and controlling expenses

Los Angeles, Ca

• Provide day to day leadership by conveying a wide variety of reports to Sales team while critiquing weekly production for ownership • Coach and Mentor of Sales Voyager, responsible and committed to overseeing development during service at hotel • Take pride staying in tune with day to day status change report for all sellers on property• Create, market and execute compelling RFP presentations and site inspections to win group business• Advanced relationships with internal and external clients during the Starwood & Marriott Integration• Routinely meet with onsite contacts to promote guest satisfaction and loyalty, leading to return customers eventually evolving to legacy programs• Sales Office to establish hotel as the destination to pull through business • Implementation of the brand’s service strategy and applicable brand initiatives in all aspects of the sales process • Drive customer loyalty by delivering service excellence throughout each customer experience• Awarded “Leader of the Year” 2018 and Received “Leader of the Quarter Nomination” Q2, Q3, Q4 2018

• Responsible for selling and closing corporate group business 21 guestrooms on peak and higher• Produced over $4M in combined hotel sales • Booked a variety of new business and penetrated existing accounts during high-demand periods• Facilitated multiple external sales solicitation efforts off-property to target dormant accounts and share-shift opportunities • Received “Leader of the Quarter Nomination” Q3, Q4 2016

• Responsible for selling and closing group business in all market segments between 10 – 20 guestrooms on peak• Produced over $1M in combined hotel sales• Serviced a wide variety of high profile entertainment and tour groups• Assisted in positioning hotel as the 1 of 5 in RevPAR against our competitive set compared to 4 of 5 in the prior year• Awarded ‘New Business Development Champion’ to apply support and oversee developing new business • Received “Leader of the Quarter Nomination” Q3 2015

• Responsible for selling, closing, servicing and expanding groups for International/Domestic Tour and Travel Groups• Achieved over 6.5K+ Room Nights and $600K Room Revenue crossover into 2016• Sourced over $300K in potential hotel revenue to Starwood properties across the country• Worked cohesively across departments to ensure all incoming business is as transparent as possible • Received “Leader of the Quarter Nomination – Q2”

Westlake Village, Ca

• Awarded “Associate of the Year” in 2013 and “Exceptional Service in the Q1” in 2013• Generated hotel awareness by producing local advertisements, press releases and promotions directly correlated with hotel exposure, while adhering to brand standards and corporate values • Analyzed hotel data and materials to gain a competitive edge, including but not limited to: production reports, competitor’s data, hotel websites, local publications and online travel agencies• Directly supervised all social media platforms and routinely responded to inbound reviews centered around guest experience• Responsible for hotel website maintenance and upkeep, ensuring that information was relevant and updated• Facilitated and executed all marketing promotions implemented on a property level

• Personally accountable for the first and last impression of the hotel product and services, corresponding directly to a guests experience in its entirety• Work within a cohesive team that enables authentic customer service to be present and employed towards exceeding guests expectations• Received “Exceptional Service in the Q4” award in 2011.