David Wolke Email & Phone Number

Greater Nashville Area, Tn

Murfreesboro Tn

Responsibilities Included: Daily operations of all hotels within the assigned region. Communicate effectively in ownership meetings with detailed financial, operational, revenue management, marketing, and competitive analysis expertise. Continually work with Hotel General Managers and owners to ensure that priorities for revenue management, sales and marketing, cost controls, team leadership, safety, policy compliance, team development, guest service quality, recruiting and personnel issues, and other operational facets are attended to daily. • Improved training procedures and company culture which boosted employee retention• Proficient with Opera, Choice Advantage, ACT, Sales Pro, Perform and Holidex Plus. • Awarded the Certificate of Excellence by Trip Advisor for being in the top performing 10% of all businesses• Identified and trained high performing employees to be future leaders in the hospitality industry• Developed and maintained relationships with several Fortune 500 companies

Tennessee/Alabama

Responsibilities Included: Oversee and manage up to nine different properties (2,000 units) across the Southeast. Conduct weekly employee reviews to ensure all properties are running at their peak performance or develop strategies to exceed anticipated net income. Continuously seek out marketing opportunities unique to each property. Effectively use Onesite to manage daily operations.

Middle Tennessee

Responsibilities Included: Overall operations and financial performance of all communities in Tennessee portfolio. Work with property managers and team members to provide exceptional customer service, while applying strong sales and marketing efforts to maximize revenues. Help with organizing maintenance teams to adequately respond to service requests, maintain units, buildings, and facilities, and supervise make ready boards. Lead weekly reporting calls that cover leasing, marketing, maintenance, CapEx projects, and delinquency. Utilize Entrata system to effectively manage leases, work orders, rents, delinquencies, price optimization, punches, and leads. Oversee a capital improvement project estimated at over $7 million.

Murfreesboro Tn

Responsibilities Included: Maintain same continuous sales and marketing efforts listed below at two different properties (Candlewood Suites and Quality Inn and Suites). Interview and hire front desk staff due to my HR background. Organize and facilitate sales blitzes to uncover new business. Perform front desk training to further educate front desk staff on sales strategies to sell the hotels effectively within our competitive set. Responsible for overseeing all revenue management procedures for two differently branded properties. Continually sharpening my skills, using IHG’s Perform and Holidex to update rates, room night restrictions, hurdle points, etc. Staying up-to-date and maintaining good working knowledge of all revenue management systems, enhancements, and processes. Create and implement a successful sales and marketing plan with strategies and detailed action plans, while assisting with the budget and forecasting. Represent both properties at local Chamber of Commerce meetings to establish loyal relationships within the community.• Established multi-million dollar relationships with several Fortune 500 companies.• Executed revenue management strategies that raised Average Daily Rate (ADR) by 10 dollars increasing room revenue by $1 million

Responsibilities Included: Maximize current hotel key accounts by identifying and capturing those that offer revenue growth. Work on capturing competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquire referrals from existing accounts by the implementation of an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Target prospects for new business through, telemarketing, individual creativity and innovation. Utilize yield management techniques by profitably negotiating room rates in order to enhance the hotel's financial performance. Maintain well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develop strong customer relationships through frequent communication and use of professional, courteous and ethical interpersonal interaction. Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues through Sales Pro.

Responsibilities Included: Organize and manage all sales and marketing activities for all market segments. Work closely with the general manager to determine rate strategies to maximize revenue opportunities. Create Marketing plan to implement strategies with detailed action plans. Conducted cold calls and pre-set appointment calls to capture new business and rekindle lost business relationships. Maintain and track current local negotiated rates in Sales Pro. Manage and oversee profit management system usage. Oversee revenue management restrictions. Conduct weekly revenue management meetings with general manager to review star report. Quote daily rates through hotel planner. Create and submit end of month reports to corporate office outlining monthly successes and objectives for the following month. Build and manage group reservation blocks, Conduct site visits and shop competitor's parking lots weekly to steal competitor's business. Service calls to effectively maintain current top ten accounts. Interview and hire front desk staff due to my HR background. Organize and facilitate sales blitzes to uncover new business. Perform front desk training to further educate front desk staff on sales strategies to sell the hotel effectively within our competitive set. Work closely with local and feeder city Convention and Visitors Bureaus to obtain group bookings and overflow for large conventions and sporting events. Establish and nurture relationships with major Nashville attractions to create packages to sell with maximum exposure on hotel website. Represent hotel at local Chamber of Commerce meetings to establish loyal relationships within the community.

Responsibilities Included: Answer phones and respond to customer requests while multitasking in a busy environment. Sell phones and accessories while placing customer orders in computer system. Provide customers with product and service information. Upsell products, services and promotional deals online. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues and misapplied payments. Recognize, document and alert the supervisor of trends in customer calls.

Human Resource Degree, Business Law,Organizational Management,Computer Information,Operations Management,Business Communica

Marketing

Buisness Fundamentals, Personnel Assessment, Management of Labor Relations, Employment Law