David Parker Email & Phone Number

San Antonio, Tx, Us

United States

• Product Manager of Digital Technologies for ABCorp North America• Developed and maintained all tools and technologies related to Project Management for North America including migration to new Project Platform for company• Established KPI for software support and implementation team to track effort level required from specific teams for Instant Issuance/Digital Issuance software• Implemented new process for support team to monitor efficiency leading to increase in customer satisfaction reviews• Continued to maintain/update chip roadmap for ABCorp North America• Worked with sales/account team on new partnership initiative that grew customer base by 10% YOY• Cross trained and supported sales team by including technical team during sales process/trade shows

Remote

• Owner of Chip Technology stack at ABCorp North America• Product Owner and advised prior PO of Secure Instant Issuance software• Owned private and public roadmap and documentation for all chip technology for ABCorp North America• Interfaced with all vendor and component suppliers on a technical level to appreciate needs and requirements on a quarterly basis• Provided technical assistance to Sales and Account management team in all manners required• Attended Trade and Sales shows as a technical advisor for all aspects of company, for central, digital and instant issuance• Project Manager for all chip change projects at ABCorp requiring deep integration with development, sales, and outside vendors

Remote

• Worked as technical advisor to former Product Owner of instant issuance software• Handled all communication from C level to front end employees for duration of project• Developed and published all training material for custom applications for internal and external parties• Became SME for core Instant Issue application for support and implementation team• Built and grew relationships with third party vendors to ensure a successful long-term success of company

San Antonio, Texas

• Managed multiple projects from conception to completion on a bank wide scale• Took ownership of late project for rollout of new Instant Issue software/hardware and resolved within budget despite prior delay• Handled all stages and components of internal IT projects, including communication plans, security reviews and stakeholder management

Carrollton Texas

• Performed anywhere from four to twelve instant issue installation Debit/Credit projects end to end for financial institutions, including full software installation and training under direction• Interfaced with customer, processors, core vendors, card manufacturers and internal department• Coached and trained internal project managers, external technical resources and front-line staff on software and hardware processes

Richardson Tx

• Created and maintained institution-wide policies and procedures related to card services• Monitored multiple daily and monthly reports including card production; partnered with Security Department to prevent legal violations based off reporting• Analyzed and problem solved issues related to processes and equipment on behalf of locations

Richardson, Texas, United States

• Managed existing relationships for commercial customers in regard to banking accounts and products• Drove business by pursuing new opportunities in the commercial space

San Antonio, Texas Area

• Managed both customer service and Geek Squad personnel • Maintained communication with multiple service centers, departments and vendor• Trained and onboarded all new employees to respective department