Hired as a full-time systems administrator. Worked with my client Tenncare to provide desktop and server support for over 500 users and 2 servers respectively. Provided support on many custom applications used by the Bureau of Tenncare. Provided Windows/Linux administration, LAN/WAN administration, VMWare administration, AD, DNS, Remote Desktop Services, and created custom group policies for the client for pushing software installs as opposed to the manual installation method they were previously using. Made recommendations for optimizing server performance and support methodology.Key Contributions:- Automated many manual tasks with login scripts via Group Policy.- Increased productivity of the support desk through training and knowledge transfer.- Provided excellent customer service to the client in order to meet all of their support needs.

Hired as a full-time systems administrator/field engineer. Worked for new and existing clients as a consultant providing all the functions of an outsourced IT department. Provided Windows/Linux/MAC administration, LAN/WAN/VPN administration, Hyper-V administration, Exchange 03/07/10 administration, AD, DNS, Remote Desktop Services, and implemented backup and disaster recovery (DR) solutions for clients.Key Contributions:- Upgraded an existing client’s aging, linux email server and 2003 Terminal Services environment to a Windows Server 2008 R2/Exchange 2010 solution utilizing Remote Desktop Services and thin clients connecting 4 remote locations.- Relocated a client’s POS server along with a newly configured Remote Desktop Services server to a new building, configured a VLAN and DMZ to keep within PCI Compliance guidelines, and assisted in the configuration of POS clients for use with the Remote Desktop Service server providing service to 3 remote locations.- Researched, recommended and implemented network enhancements that improved system reliability and performance for all clients.- Constantly worked with, learned about, and implemented new technology to meet client’s increasing technology needs.

Maintained servers in a Windows 2003/Windows 2008 environment. Installed and maintained switches, routers, and cabling. Administered Watchguard VPN firewalls. Administered Citrix Presentation Server 4. Setup PCs and Laptops for office use. Used scripting to automate IT processes. Provided help desk support for over 250 employees. Supported 4+ locations in areas such as Atlanta, Memphis, Nashville, Boston, and Chicago.Key Contributions:- Setup an eDiscovery center housing up to 100 employees and installed and setup all of the networking/server infrastructure and laptops used.

Installed and maintained servers in a mixed Windows 2000 and Windows 2003 environment. Installed and maintained switches, routers, and cabling. Administered Checkpoint VPN firewalls. Administered Foundry load balancers. Setup PCs and Laptops for office use. Used scripting to automate IT processes. Managed an offsite data center of over 35 servers and a local one with 20 servers. Provided help desk support for over 50 employees. Used SQL querying daily to report on a Microsoft SQL Server 2005 database. Key Contributions:- Managed a complete revamp of the data center to provide the required level of redundancy of power and networking requirements.- Performed the migrations of several systems from our Beaverton, OR office to our local datacenter.- Assisted in the reporting on, optimizing, and design of our SQL Server 2005 database.

Installed, setup and maintained servers in a mixed Windows 2000, Windows 2003, Linux, and Unix environment including Virtual Servers utilizing Microsoft Virtual Server. Installed, setup and maintained switches, routers, and cabling. Managed multiple VPN appliances to connect remote branches to our Corporate Office. Setup PCs and Laptops for office use. Documented restore procedures for Disaster Recovery. Maintained daily, weekly, and monthly backups. Used scripting to automate IT processes. Provided help desk support for over 150 employees. Maintained proper licensing. Managed purchasing of IT equipment. Installed remote surveillance systems.Key Contributions:- Assisted in the implementation of handheld scanners in our Datatrac system to better enable our drivers to document and deliver packages.- Created and tested disaster recovery procedures for our Exchange 2003 mail server.- Assisted in the conversion of a 10 node VPN from Sonicwall to Symantec VPN appliances.