David Weisberg Email & Phone Number

Durham, North Carolina, United States

• Customer service
• Resolve customer inquiries and requests through FreshDesk e-mail ticketing system and phone, such as product availability, order status updates, tracking, and invoice deliverySubscription management
• Process new orders and renewals for print, electronic, and combined subscriptions of DUP and Scholarly Publishing Collective (SPC) journals received via FreshDesk and phone. Resolve claims for missing or damaged.
• Process billable and prepaid orders for books and journal back issues via e-mail, phone, and fax in Advantage CRM system. Process EDI (Electronic Data Interchange) order batches for major customers like Amazon. Enter.

Remote

Conduct online rating of student essay test responses on a 4-point scale for criteria such as Organization/ Purpose, Evidence / Elaboration, and Conventions, with supervision from Scoring Leaders

Princeton, NJ (remote)

Conduct online rating of student SAT and ELPAC (English Language Proficiency Assessments for California) responses according to standardized ETS criteria, with supervision from Scoring Leaders

Chapel Hill, NC

• Order processing
• Processed book orders received by e-mail, phone, fax, and mail on behalf of 18 client university presses (14 U.S., 4 international). Customers included individuals, academics, client press authors, bookstores, non-book.
• Provided customer support and follow-up for orders processed by self, colleagues, and customer web orders, including tracking, damage/loss claims, and billing documents. Answered pricing, availability, product, and.
• Used ELAN CRM software front-end and back-end applications to process orders and provide customer service. Placed and received phone calls using 8x8 Virtual Office Desktop. Worked with Adobe PDF, FileZilla, MS Word.
• Worked closely with colleagues in customer service, credit, and logistics departments and client presses and the warehouse to meet customer needs

Palm Beach Gardens, Florida

• Customer service
• Used computer searches on company’s Bookmaster software along with the Internet to determine product availability for customers, locate or order the product and recommend other merchandiseMerchandising
• Shelved new merchandise, set up and took down promotional displays, maintained neat and orderly appearance of displays, assisted in inventory managementIndustry knowledge
• Stayed current on new releases, popular titles, and other developments in the literary and publishing worlds, utilizing outside reading and other mediaTeamwork
• Helped train new employees on tasks, best practices, and store operations. Pooled knowledge with colleagues in helping customers find merchandise in store or in the database to special order

Palm Beach Gardens, Florida

• Sales
• Demonstrated features of company’s line of Nook e-reader devices and tablets, processed sales, exchanges, and returns, including accessories and protection plansCustomer service
• Provided troubleshooting and tutorials for customers, consulting with store management or phone technical support when necessaryTechnical learning
• Stayed current on device features and functions, including software updates, maintained condition and operability of store Nook demo devices

Aventura, Florida

• Processed customer purchases, exchanges, and returns
• Answered questions regarding store and its merchandise
• Explained and sold membership and other reward/discount programs
• Returned stray merchandise to proper location throughout work day
• Maintained knowledge of current promotions, policies regarding payment and exchanges, security and loss prevention practices

Fort Lauderdale, Florida

• Processed customer purchases, exchanges, and returns
• Answered questions regarding store and its merchandise
• Explained and sold membership and other reward/discount programs
• Returned stray merchandise to proper location throughout work day
• Maintained knowledge of current promotions, policies regarding payment and exchanges, security and loss prevention practices

Intro To Programming Nanodegree, Computer Programming, Pass (No Letter Grades Given)

Foundational course in Web concepts, HTML, CSS, Python, JavaScript, and more

Unc Business Essentials, Business, Pass (No Letter Grades Given)

Online foundational learning in business such as basic concepts, accounting, economics, marketing, business operations, and business.

Bachelor Of Arts (B.A.), English Language And Literature, General

Courses in American, British , and world literature, literary theory and special topics such as Greek and Roman classics. This included.