David Zwick Email and Phone Number
8 years’ experience working with Fortune 100 companies as a technical client liaison driving consistent global support services, building robust business relationships and re-purchase loyalty. Technical expertise and experience managing large scale projects and providing outstanding customer service. Provided cross team communication and focus for global support services. Lead meetings with internal/external executive staff, sales and engineering teams. Skilled in critical situation management, presentations, diplomacy, project management, negotiations and support delivery.SPECIALTIES• Highly skilled with customer relationships.• QMS Escalations Engineer: My territory earned #1 U.S customer service ranking.• Apple vendor service rating Increased from a low 71% to 98% while at NetApp.• Service Excellence: NetApp executive staff received 78 client commendation letters for my work.• Mentoring of TSEs, SEs and PSEs to increase service ratings and efficiency.
Z Marine
View- Website:
- z-marine.com
- Employees:
- 5
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Marine Electronic And Mechanical Consulting EngineerZ Marine 2013 - PresentSouth Lake Tahoe, Ca And Stuart, FlTest, Install, repair, computer electronic, navigation, hydraulic and mechanical systems.Yacht's: 120' Burger, 72'custom Merritt, 69' 1929 Consolidated motor yacht and vintage 1926 through 1968' Italian Riva, Garwood, Hackercraft and Chris Craft wooden boats.
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Sole ProprietorZ Cycles 2010 - 2013Truckee, CaKick started a vintage motorcycle restoration business. Restored Husqvarna, CZ, Maico, Bultaco, Penton, Honda, Montessa, Suzuki and Hondas.
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Support Account Manager / Technical Global AdvisorNetapp 2002 - 2009Sunnyvale, CaClient liaison for global support services for mission critical SAN / NAS data storage systems. Nurtured customer relationships. Identified, informed account teams on potential sales opportunities and acted as a facilitator to drive product loyalty. Worked with internal/external executive staff planning large scale deployments and hardware and OTAP software testing. Coordinated internal engineering teams to ensure NetApp process was executed for quick and efficient RCA and case resolution. Met with clients to discuss and create custom customer metrics and system reports. • Apple vendor service rating Increased from a low 71% to 98% while at NetApp.• Service Excellence: NetApp executive staff received 78 client commendation letters for my work.Clients; Apple, Exxon Mobil, AT&T, Texas Instruments, Motorola, Intuit, Synopsys, CNET, Visa, Russell Financial, Los Alamo Labs. -
Senior Technical Support EngineerNetapp 1999 - 2002Sunnyvale, CaProvided phone and email support and resolved technical issues.Interviewed and trained, new engineers.
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Network Operations Center Engineer ConsultantWebtv 1998 - 1999Palo Alto, CaMonitored Web TV's (SUN Solaris MS) production environment for issues or network for outages. Worked with system engineers to ensure prompt resolution of system and database failures.Resolved network and telecommunications issues for Internet providers
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Unix Support Engineer ConsultantSgi 1995 - 1997Mountain View, CaTechnical support engineer for SGI products and IRIX Software. -
Senior Escalations EngineerQms 1994 - 1997Santa Clara, CaProvided escalations support for 25 field engineers for California, the Pacific Northwest and Rocky Mountain territories. • QMS Escalations Engineer: My territory earned #1 U.S customer service ranking.Clients: Oracle, SUN, NASA Ames, Naval Postgraduate School, Stanford Linear Accelerator Center, SRI International, Boeing, Varian Medical Systems, Solomon Brothers and Charles Schwab.
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Senior Professional Service Engineer / Senior Field EngineerQms 1992 - 1994Santa Clara, CaSan Francisco and Silicon Valley based PSE. Installed and maintained QMS and Imagen equipment.
David Zwick Education Details
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Ucsc Computer Science Networking -
Master Of Computer Applications (Mca) -
Stanford University Fall Micro Mba Program
Frequently Asked Questions about David Zwick
What company does David Zwick work for?
David Zwick works for Z Marine
What is David Zwick's role at the current company?
David Zwick's current role is Technical Management with strong customer relationships..
What schools did David Zwick attend?
David Zwick attended Ucsc Computer Science Networking, Porter And Chester Institute, Stanford University Fall Micro Mba Program.
Who are David Zwick's colleagues?
David Zwick's colleagues are Hamrouni Anouar, Z Marine Tunise, Hussein Zayed, Alex Gaspari, Chihi Mehdi, Mohamed Zaki, Zouaoui Jawhara.
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✮David Zwick
Miami-Fort Lauderdale Area6gmail.com, myredcap.com, myredcap.com, redcapvalet.com, getredcap.com, aol.com2 +141573XXXXX
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David Zwick
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David Zwick
Portland, Or4mac.com, wra-ca.com, emeraldss.com, erm.com1 +141533XXXXX
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David Zwick
Mesa, Az -
David Zwick
Producer/Booker For Podcasts | Comedy Tv Producer/Casting Director | WriterPortland, Or3sweetfishmedia.com, gmail.com, foreverdogproductions.com
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