David Harrison Email & Phone Number

Manchester Area, United Kingdom

Stockport, United Kingdom

• Accountable to lead, inspire and engage a team of operationally focused employees to deliver the area strategy and achieve all targets while ensuring the highest standards of safety, quality and customer satisfaction are delivered • Experienced in improving current and future capability of teams through performance management, coaching and feedback creating succession plans to embed a customer focused culture

Stockport, United Kingdom

• Accountable for supporting the deployment of integration and sourcing activity across UK operations establishing key requirements and outcomes of specific integration and sourcing activity across all UK platforms ensuring the right risk and controls framework are in place to manage any risks to projects.• Working within programme management, governance and control, business integration and sourcing with a solid background in an operational and a customer focused environment• Experienced in managing, building relationships and influencing stakeholders across the business to develop & deliver business initiatives with the ability to effectively negotiate, communicate & engage to support cross organisational teams.

Greater Manchester

• Confident with the ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues• Developed communication skills to drive behavioural and performance improvement. • Effective at decision making delivering business goals such as safety, productivity, quality, cost control, business growth, and service delivery• Ability to prioritise deliverables and plan accordingly, managing change with the capacity to work flexibly.• Coach Staff on the outputs of their safety, quality control and productivity assessments to ensure that all work complies with current codes of practice, standards and legislation, particularly Health and Safety, ensuring the wellbeing of employees, customers and their premises. • Ability to Instil a customer focussed culture of a right first time approach, coaching and developing the team to maximise opportunities and value to the business executing strategies to improve the teams’ Net Promoter scores, customer satisfaction survey and employee engagement results. • Motivated to engage the team to deliver against operational targets and business strategy whilst working towards continuous improvement driving solutions that reduce customer complaints, protect brand reputation and improve process efficiencies in order to increase customer retention and loyalty and to maximise sales opportunities