James Davies Email & Phone Number

Hemel Hempstead, England, United Kingdom

TBC

Hemel Hempstead, England, United Kingdom

Farnham, England, United Kingdom

In my capacity as Director of Information and Digital Services at the University for the Creative Arts, I held accountability for a range of crucial functions, including strategic planning, portfolio management, programme and project management, and operational delivery of digital and IT services. In this capacity, I adeptly led and nurtured a high-performing team that consistently delivered innovative, reliable, and effective digital and IT services, enabling students, faculty, and staff to attain their objectives. My responsibilities also entailed collaborating closely with senior leaders and stakeholders across the University to develop and implement an IT strategy that aligned with the University's overarching goals and objectives. I capably managed a diverse range of digital projects and programmes, ensuring their timely delivery within budget and adherence to the requisite quality standards. Lastly, I ensured the provision of a portfolio of IT services that effectively met the University's needs, with a focus on efficient, effective, and customer-centric operational delivery.

Farnham, England, United Kingdom

In my role as the Interim Head of Information Technology, I was entrusted with the responsibility of overseeing the technical and people management aspects of the IT Services department, as well as driving cultural and organisational change across the University. Leveraging my extensive expertise in technology management and leadership, I skilfully navigated complex technical challenges and provided the team with strategic guidance. By fostering effective communication and collaboration with stakeholders, I devised and implemented strategies that streamlined processes, optimized efficiency, and enhanced the overall performance of the organization. Moreover, I nurtured a positive and inclusive culture, which promoted a collaborative and innovative work environment, and ensured that the team's needs were comprehensively met, enabling them to develop their professional skills and accomplish their career goals.

Maidstone, England, United Kingdom

As the IT Operations Manager for the University for the Creative Arts, I was entrusted with the pivotal responsibility of managing and developing the University's Infrastructure & Service Delivery Teams, which were spread across multiple campuses throughout the UK. I demonstrated exceptional competency in delivering on key responsibilities, which included ensuring high availability, business/service continuity, and disaster recovery strategies, as well as formulating operational delivery plans to provide a 24/7 IT service. I set the direction for the introduction and use of techniques, methodologies, and tools, ensuring consistency across the University to cater to current and future business requirements. In my capacity as the responsible authority, I established policies, standards, and guidelines for enterprise service architecture strategy development and planning. My leadership was instrumental in setting the strategy for service delivery, ensuring it aligned with the University's strategic objectives, managing resources for monitoring and delivering critical infrastructure services, and providing insights on future service management trends within the University. I managed third-party service contracts, overseeing their negotiation, monitoring, and quality of delivery, and demonstrated exceptional proficiency in budget management of both service delivery and infrastructure budgets, up to £2m. In close collaboration with the IT leadership team and key stakeholders, I promoted the benefits of a common approach to information and communications technology deployment, to enhance the University's overall growth. Furthermore, I coordinated the development and implementation of information systems and services, working in close liaison with those responsible for management and strategy.This role included the the Amalgamation of the IT Customer Services Manager

Epsom, England, United Kingdom

As the IT Customer Services Manager for the University for the Creative Arts, I was responsible for managing and developing the University's Service Delivery Teams, which included overseeing the Level 1 service desk and Level 2 desktop support functions across multiple campuses in the UK. My primary focus was to ensure that the University's strategic needs were met by setting the service delivery strategy and managing resources for monitoring and delivering support services. I provided invaluable insights on future service management trends within the University. I expertly managed third-party service contracts, overseeing their negotiation, monitoring, and ensuring their quality of delivery, while responsibly managing the service delivery opex budget (£1m) and annual capex investment budgets. I was dedicated to creating extra value for students and staff, which resulted in an impressive increase in satisfaction levels from 70% to 95%. Using the service management platform performance analytics, I facilitated accurate performance tracking to determine the success of the services offered. I consistently drove continuous improvement by analysing customer feedback to identify trends and gaps in the service offering, while conducting robust and sustainable supplier performance management to ensure the ongoing delivery of best practices.

Epsom, England, United Kingdom

Shirley, England, United Kingdom

Croydon, England, United Kingdom

Croydon, England, United Kingdom