• Manage accounts as they are assigned by management and customer need.• Process customer requests by updating automobile policy information, discussing policy guidelines and making sure all policy holders are covered by USAA. • Account creation and expansion, provide high level of customer service to existing and new customer base. Monitor renewals from the data files received daily to add new drivers to the current policy based on state guidelines.• Daily KPI’s based on processing of member’s policies as it pertains to USAA Auto Insurance. Key metric of 50 files daily to drive revenue stream.• Team lead in development and rollout of SFDC.com to the entire department. Assisted in page layouts and workflows for each section. Lead the testing and documentation for developers, and built training module for best practices

• Merchandized the store to maintain store standards, adjusting to constantly changing stock. • Organized and ran instore and out of store events. • In charge of community outreach, working with local businesses to partner in ways that increased store exposure and traffic.

• Collaborate with the Store Manager to deliver results by prioritizing time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum Cultivate a positive team environment that promotes a safe and fun atmosphere Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicators, coach and develop to ensure a productive and collaborative team • Developed incentive program that moved the Burlington store into the top 10 for survey responses and led to the store becoming the most improved for 2015. • Trained associates and supervisors, teaching them how to provide excellent customer service as well as leading the team in providing the LEGO brand experience.

• Helped customers find the best products for their needs while providing great customer service.• Participated in Kohls Cares, a community outreach program.• Maintained stock levels and store fixtures, ensuring a clean and well managed department.

• Performed testing and training for Artiva computer software. • Made outbound collection calls. • Collector of the Month – January 2006

• Created and maintained documentation for analyzing call tracking data and analyzed electronic customer survey responses.• Fielded incoming customer service calls and e-mails regarding all aspects of the department.• Strong involvement in company supported charities and events.

Worked with out System Service Requests (SSR) Team, assisting with every client within WebMD.• Worked with our System Service Requests (SSR) Team, assisting with every client within WebMD.• Created system that put those suggestions into production.• Collaborated with clients to ensure the software met their needs.• Tested the new suggestions to the client “up and running.”• Lead the research help desk, acquired long standing open cases for the help desk, and worked with the clients to obtain a positive resolution. • Assisted the training process and helped develop a new open case researching system.