Davina Woochit Email & Phone Number

Winnersh

Winnersh

London, United Kingdom

London (Main areas of expertise: France, Switzerland, Austria and Germany)Responsible for: Managing a team of 12 (French, Benelux and German team) Appraisals, day to day HR admin. Objectives and Training requirements’ Overall ownership for their work output and quality. All groups from Asia going to Europe Discussing group requirements and negotiating with suppliers for best possible rates and conditions. Dealing with any overbooking situations and complaints Handling big groups accommodation in Europe (example groups with about 200 rooms, L’Oreal, which is worth around Eur 250 000) Booking Student Movements from Japan and China (organised trips from schools and Universities coming to Europe, around 8000 students). This involves booking suitable accommodation, ensuring that challenging budgets (around Eur 23 per person for a room) are met while location meets cultural needs. Handling VIP’s booking / survey tours / site inspections Looking after all aspects of the trip, dinners, accommodation, appointments. Being available and able to deal with all issues. Negotiating Hotel contracts and Bookings Dealing with big incentive groups (Panasonic, BMW, Toyota) with conference and banqueting. Managing Fairs in cities such as Munich, Dusseldorf, Bonn and Frankfurt Negotiating contracts with hotels on specific incentives. Writing of high level management reports Deal with the Sale agents to provide the best quotation possible in order to win the business

London, United Kingdom

Main areas of expertise: Paris, Mont Saint Michel, Benelux Responsible for booking the space for Bulk Booking groups (pre-booked in bulk, these tours are sold as package holidays and materialisation is usually 60% or more) Researching Hotel details such as size, facilities and location. Providing for best choice of hotel based on category, location and budget. Responsible for negotiating contracts with the Hotels. Ensuring volume distribution for preferred partners / control of guaranteed allotments Dealing with complaints / book-outs / other reasons why hotel should be avoided Administrational follow-up (deposit, additional charges & refunds to sales) Training of new staff

London, United Kingdom

 Responsible for booking hotels in France for Japanese group Provide availability reports and rates of hotels in France to Japanese agents Follow up of each groups booking (amendments and cancellations) Work closely with the offices in Japan to always provide the best services

Mauritius

Responsible for: Group bookings from Europe Discussing groups requirements on the phone and negotiating directly with suppliers and Tour Operators around the world. Responsible for preparing quotes for groups and following up of quotations with clients. Meet the need of the group and booking tailor-made packages (budgets and time restrictions). As well as organising accommodation, providing transfers and planning daily activities. Working with the MICE (Meeting Incentives Conventions and Events) market Prepare and organise conferences, create and update quotation database. Ensure that payments are made by working closely with Commercial Department

France

Responsible for various activities including Promoting Ski Chalets and hotels, designing brochures, Keeping record of availabilities in Ski Resorts, Organise the launching of new Resort & Updating database

Mauritius

Various activities including housekeeping, Reception, Human Resources & Kitchen and Restaurant

Mauritius

Mauritius

Reservations, Front Office, Marketing, Guest Relation, Human Resources and Quality Assurance

 Degree In Tourism Management

Diploma In Tourism Management