. Trained new team members in cash register operation, stock procedures and customer services.. Informed customers about store policies, merchandise options and current promotions.. Learned roles of other departments to provide coverage and keep store operational.. Helped with purchases, locating items and signing up for rewards programs.. Answered store phone calls to provide general information and direct callers to desired departments.. Organized shelf merchandising to return displays to presentation-ready standards.. Monitored self-checkout users to identify problems and maintain store security.. Helped customers find specific products, answered questions and offered product advice.. Worked closely with front-end staff to assist customers.. Accepted cash and credit card payments, issued receipts, and provided change..Inspected store products for damage and obtained item replacements for customers..Tracked company inventories, moved excess stock, and arranged products to improve sales.

. Educated customers on special pricing opportunities and company offerings.. Documented customer correspondence in CRM to track requests, problems and solutions.. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.. Fielded customer complaints and queries, fast-tracking them for problem resolution.. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.. Asked probing questions to determine service needs and accurately input information into electronic systems.. Informed customers about billing procedures, processed payments and provided payment option setup assistance.. Processed documentation and troubleshot discrepancies to build client rapport.. Troubleshot shortages and overages to support quality control efforts.. Answered incoming telephone calls to provide store, products, and services information.. Analyzed customer activity to promote safe and secure environment.. Made outbound calls to obtain account information.. Explained benefits, features and recommendations to maximize client retention.