Information Technology Help Desk Administrator
CurrentProvide first and second level support to users and respond to their needs.• Laptop\Desktop Windows 10\ Windows 11 within the organisation.• Involved desk movement setups.• Monitor, manage and prioritise all problems and issues reported to the IT Service Desk and escalate problems as appropriate.• Effective provision, installation, configuration, troubleshooting and maintenance of all users hardware, software and related networks to ensure the optimum system performance.• Routine updates and preventative maintenance to desktops and laptops.• General Desktop Support within the main office• Involved in assisting users from Walk ups.• Assist users with Android\iPhone issues.• Providing technical support to users regarding hardware, software, and ICT related matters.• Assist with daily and routine administration and maintenance of ICT system and networks• Taking tickets using Zendesk ticketing system• Manging Kandji Apple Device Management system• Troubleshoot and resolve user desktop\Printing\User Login problems.• From time to time I assisted with supervision and management of building related activities around the offices• Create and maintain documentation.
