Davinia Ortiz Email & Phone Number

London Area, United Kingdom

- Driving product adoption across the different offerings (Web app, Excel Add-in, Rest API, Python SDK).- Onboarding new clients with training, demos and implementation consultancy.- Portfolio analysis, Engagement plans, Risk mitigation strategies.- EBRs, Success Planning & OKRs.- Boost client retention by facilitating client outcomes and value proposition realization.- Coordinate with internal stakeholders from Engineering, Product and Data.

Barcelona Area, Spain

- Responsible for Customer Success, Business development and Strategic global partnerships.- Develop trust relationships with a portfolio of major corporate clients to ensure its retention and promote its growth.- Acquire a throughout understanding of key clients needs and requirements.- Expand the relationships with existing clients by continuously proposing new solutions that meet their objectives. Identify new business opportunities for upsell and cross-sell.- Responsible for the B2B negotiation, design and sale of tailor-made learning experiences. Management of the full program learning cycle experience from consulting, negotiation, co-design, closing, delivery and follow up. - Ensure client satisfaction and build customer loyalty year after year by proposing new innovative features to constantly excel in our value service.- Capacity to engage with wither internal stakeholders to align and achieve goals in the customer success plan.- Prepare regularly financial reporting of progress and forecast to internal stakeholders.

Responsible for the programs:-ESADE/CERN "Thinking the Unknown"-ESADE/Singularity University "Journey to Business Transformation"

Barcelona Y Alrededores, España

Achievements: 4.8 out of 5 as an average CSAT per program. - Management and lead of multiple programs for top level corporate accounts during the whole project cycle (pre-program/delivery/post-delivery).- Applied technical and analytical skills and project management methodologies to guide milestone creation and benefit realization.- Act as a trusted advisor and primary point of operations with top level corporate accounts. - Create a customer success plan; defining customer experience, managing deliverables and timelines; coordinating and facilitating meeting, preparing action logs, status reports and task tracking; actively participate in issue resolution and thoughtful escalation of risk; monitor program budget, expenditure and billing.- Established measurable criteria for success to ensure client growth and success in digital transformation journey.- Develop relationships and expertise within other business divisions to provide continue value-add services.- Negotiate contracts with different suppliers and external stakeholders.- Adapt to diverse people and situations, including ability to manage conflict professionally.Clients: Deutsche Bank, Bayer, Grifols, La Caixa, Telefónica, FIA, Bertelsmann, among others.

Barcelona Y Alrededores, España

Clients: VUELING, OPEL, NESTLÉ, L'ORÉAL, CARLSBERG, PHOENIX, TELEFÓNICA, HP

Boston Y Alrededores, Estados Unidos

Inshuk is the first online marketplace of products made by social organizations from around the world. Products sold in Inshuk are the main vehicle to sustain projects in education, health, women and poverty alleviation in developing countries.Business Development, B2B2C Marketing, SEO, Leads contact.

Barcelona Y Alrededores, España

Minka-Dev is a platform of business opportunities with social and environmental impact. Seeking to empower disadvantaged population through the implementation of sustainable and innovative business solutions. Minka meets needs that represent opportunities for both sides: business development and poverty reduction.- Responsible for all contract agreements and communication with partner institutions and organizations. - Applications for different calls for Proposals of supranational organizations and governmental organizations. - Impact Investors research.- Market research of inclusive business initiatives located in Peru and Colombia.- Participation at the M-Inclusion Conference of Telefonica funded by the 7th Programme Framework of the EU and the IESE Doing Good, Doing Well Conference 2013.

Manhattan, New York

- Supported projects on high profile accounts of companies interested in exporting to the US.- Generated market research studies about specific US sectors to effectively advise clients on their expansion approach.- Coordination and execution of trade fairs to promote Catalan companies.- Organized executive-level meetings between clients and American companies to facilitate successful market immersion.- Identified business opportunities to attract Catalan companies in the US market.

Barcelona Y Alrededores, España

- Department of Hair Cosmetics. Brand: GLISS Schwarzkopf- Market Research analysis and Competition follow-up.- Support to Online Advertisement and TV Campaigns: text adaptations and Launch Controls. - Elaboration of Marketing Plan for the brand.- Coordination of GLISS Schwarzkopf Brand events: product logistics, press notes.- Promotions Development.

Luzern, Switzerland

- Supplier Negotiation and contracting of Package Tours for Spain, Portugal and North of Africa.- Responsible for an annual budget of 4 million Euros as buyer.- Communication and problem solution with on-road tour directors.- Coordination of Annual Product Development for Brochure Edition.- Fixed Budgets and projections for current and incoming year.- Optimized communication process between Hotels and Transportation departments inside the company.

Barcelona Area, Spain

- Managed several market research projects including "Top 10 Technologies – The technologies that are changing the world” together with PricewaterhouseCoopers (PwC).- Organized Annual Information Technology (IT) events and specific seminars. Contact of potential sponsors. - Developed of Business case studies with academic and business diffusion.- Webpage update and news posting about the project. http://www.iese.edu/en/events/Projects/06TopTen/03QuienesSomos/Aboutus.asp

Cork, Ireland

Master Of Business Administration - Mba

Leading In Global Context

Organizations Transformation And Change Management

Master'S Degree, International Relations

International Business And Trade