Davio Dispena Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Cambridge, MA

• Customer Success Manager (CSM) Team LeadExcelled as product and marketing consultant to and advocate for active client base of 200. Collaborated with clients and agencies to resolve complex challenges and derive.
• Achieved highest customer dollar retention rate among 25+ CSMs serving SMB, Professional, and Enterprise clients in 2017; surpassed targeted goal by 7%.
• Recognized for delivering highest volume of successful consultative strategy calls in Q3 of 2017.
• Generated 120 sales qualified leads in Q2 of 2017, most among CSMs.
• Earned 4 peer recognition awards from colleagues for effective hands-on mentorship and leadership.
• Collaborated with management to develop new consulting call framework that increased efficiency and effectiveness, enhanced customer value, and drove business goals.

Burlington, MA

• Collaborate with clients and creative agencies to build marketing emails and manage efficient production operations; ensure timeline, scope and cost of production is maintained.
• Actively seek to foster the client relationship through effective communication and expectation setting
• Manage campaign calendar and both internal and external communications of time, scope, and cost
• Gather campaign assets and requirements from client, and manage campaign production through deployment
• Facilitate the creative production process (concept design and HTML building)
• Troubleshoot HTML and revise code where necessary to integrate with internal tools and render properly across multiple email clients, browsers, and mobile devices. Calling upon specialty roles when needed.

Boston Ma

• Assist with Market Research, social media, digital media, events, lead generationand online marketing/promotions
• Work closely with marketing team on creative marketing solutions/services
• Create/publish company marketing blogs
• Maintain and update social media platforms
• Assist with creative marketing services/promotions
• Maintain relationships/communications with existing and potential consumers

• Coordinated/Monitored game day sales and custom memorabilia auction
• Sales Associate of Custom memorabilia, commemorative merchandise and souvenirs;
• Provided excellent sales services and relations/interaction with customers

• Worked closely within marketing department on performance/team based projects
• Conducted extensive market/industry research
• Prepared documents/reports in preparation for major tradeshow events
• Created a companywide portfolio for newly inducted CEO
• Prepared daily industry news reports
• Gained excellent team based/interpersonal skills

Boston, MA

• Provided excellent customer service as well as built interpersonal skills that allowed me to further contributed to the team based sales team.