Accountable for landing Microsoft IT's vision, strategy and service portfolio across the ANZ region. Responsible for delivering innovative, agile end user experiences and IT capabilities that enable business strategies across Sales, Marketing and Services organisations.Build and nuture IT and business stakeholder relationships to influence technology investment decisions that maximise impact and increase return on investment.

Deliver strategic roadmap, operational business plans and performance metrics for a global IT organisation with an annual budget of up to $130M and 350 resources.Partner with business stakeholders to develop strategic organisational workforce plan, centralise headcount management and prioritise people investment in alignment with business priorities.Accountable for operational effectiveness of the organisation including financial forecasting and supplier management to consistently achieve quarterly financial forecast variance within -1% to 2%.Lead Business Manager Community group to enable organisational alignment, accelerate business planning, prioritise demand and monitor scorecard performance.

Collaborate on the design of a customer relationship management (CRM) deployment framework including a change management strategy and a local adoption team model to address adoption barriers throughout the deployment cycle.Led IT teams across Asia to land customer relationship management experience in 11 subsidiaries (~1600 sales, partner & marketing users) with an average 182 NSAT score and 95% retirement of local IT capabilities.Amplified Asia priorities, capabilities and growth opportunities into next generation IT solutions.Led application simplification efforts to migrate local capabilities to global IT solutions and realise IT support/maintenance cost savings.

Developed user adoption solutions in Australia, US, Europe and Asia for medium, large and multi-national companies incorporating stakeholder engagement, change management, business process design, capability mapping, technical documentation and training delivery.Led one of Australia’s first CRM On Demand implementations, incorporating executive engagement, requirements gathering, solution design, application development and post go-live support.Clients included Microsoft, PCCW (Hong Kong), AT&T (US), Video Networks (UK), Telstra, Westpac, Ergon Energy, Civil Aviation & Safety Authority, Merck Sharpe and Julia Ross Personnel.

Partnered with client project teams to design and develop SAP end user training solutions including business process mapping, capability gap analysis, business process redesign, training needs assessment, technical documentation and training collateral.Engaged with Deloitte Consulting project teams to design and develop end user training solutions for Materials Management, Production Planning, Sales & Distribution, Finance & Controlling and Human Resources modules.Clients included NSW Police, Sanitarium Health Foods, Pioneer, Queensland Nickel and Wollongong City Council.