Selene Valdez Email & Phone Number

Dallas-Fort Worth Metroplex

Graduating July 20th, 202217-week course to build skills in Microsoft Azure and Office 365 administration utilizing virtual labs to get hands on experience.• Secured a work environment by deploying modern identity solutions such as Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Just-in-Time (JIT), Just Enough Administration (JEA), RBAC, etc. • Learned to integrate on-premises Active Directory with Azure AD using Azure AD Connect• Experienced using Microsoft 365 Defender, Azure Security Center, and other Microsoft security services• Reviewed PowerShell fundamentals solidifying knowledge while introducing implementation into an Azure Environment• Utilized Microsoft Purview (Compliance Center) to implement Data Governance, Information Protection, Risk Management, and compliance standards by using a variety of tools; DLP Policies, Auto-Labeling, Trainable Classifiers Etc.• Managed Microsoft Endpoint admin center to enroll devices into the M365 environment to ensure compliance with policies on all devices• Configured Exchange Admin Center using Mail Flow Rules, Connectors, and Alert Policies• Designed & implemented a business Azure Tenant with Enterprise Mobility + Security E5 & Office 365 E5, implemented all learned technology to enable users’ accessibility across all devices while keeping the environment secure using Endpoint Manager & Compliance Center

Dallas/Fort Worth Area

Information Technology SpecialistTechnical advisor for end users in all IT systems matters, including user training, evaluation of how IT systems and processes can best support the local mission. Analyzes IT needs of all employees and resources necessary to meet organization’s mission.- Implemented powershell script tracking all network activity and access, ensures network security is maintained- Developed IT self troubleshooting SOP for users ensuring quick resolution to common issue- Managed Active Directory user accounts verifying network access authorization to the MEPCOM Network- Maintain Windows 10 version updates, vulnerability patches, software and hardware updates- Ensure the rigorous application of information security / information assurance policies, principles, and practices in the delivery of customer support services, configuration of IT assets and software, and maintenance of hardware and software- Creates server backup safeguarding PII daily, supporting 35k applicants annually

San Antonio, Texas Area

Institutes technology operations to leverage horizontal scale across a wide range of technical capabilities to increase service level attainment and ensure adherence to established guidelines.• Provides subject matter expertise in Enterprise Operations Center, tier 2 support for 15K users.• Designs PowerShell scripts responsible for resolving 262K system patches and reducing project time by 70%.• Prioritizes Unclassified and Classified Remedy queues reducing restoration response time by 75%.• Composes account authentication utility to reduce verification and update time by 80%.• Coordinates restoration of Enterprise outages and network faults ensuring network functionality.• Manages installs, configurations and troubleshooting operations on Enterprise $50M secure network.• Displays professional enterprise level account management and information assurance administration.• Centralizes enterprise operations allowing immersion with several enterprise-wide information systems encompassing EITSM Remedy, Cyber Orders, and change requests.• Develops critical tracking system for 24/7 operations improving communication reliability.• Maintains security oversight of $50M AF network and ensured compliance w/DoD, ODNI, HAF and MAJCOM standards.• Manages secure voice and video network outages preventing operation stoppage to Enterprise.• Analyzes system security data to ensure performance of security tools.• Initiates technical requirements of systems to evaluate security and information assurance compliance.• Implements programs to ensure systems and data users are aware, understand and adhere to system security policies and procedures.

Kunsan Air Base, South Korea

Lead technician and subject matter expert for coordinating maintenance duties performed by 9 work centers supporting 4.8K IT assets, $35M network infrastructure, and 3.1K customers.• Managed hardware, software, and network diagnostic repairs; directed installs, configured applications and system upgrades.• Oversaw base-wide Secure PKI program; issued and configured secure login tokens for users and network administrators.• Provided remediation of 2.2K high priority tickets and maintained base flying operations.• Identified data spillage and coordinated classified message incident clean-up resulting in the disabling of compromised accounts and prevention of iPhone data leak.• Remediated task orders mitigating 15K cyber vulnerabilities.• Processed IT asset turn-in project decreasing inventory overage from 75% to 35%.• Compiled secure data; streamlined 60 quarterly reports providing AFSOC/MCCC and time-sensitive updates.• Assisted staff with identifying mitigations for vulnerabilities.• Provided recommendations to staff on information assurance planning, progress, and risks.• Monitored and installed software patches to mitigate newly discovered vulnerabilities in network systems.

Kadena Air Base, Okinawa

Managed IT tracking for AF's largest combat Wg with 24K customers, 40 partner units and seven MAJCOMS.• Ensured compliance of 236 Information Tech Asset Management accounts with 26K assets worth $25M across KAB.• Evaluated ticket resolution data; defined initiatives, corrective actions, and informed leadership of work order status.• Directly supported 17K analog/digital phone assets including Meridian proprietary and various analog instruments.• Performed touch maintenance, troubleshooting, and repairs; configured Kadena Base Area Network (KBAN) resources.• Created user privilege accounts according to naming convention; resolved classified/unclassified trouble tickets.• Participated in daily briefings to inform staff regarding the status of all on-going efforts.• Implemented and monitored network security systems and firewalls for communication and error conditions, performance issues, and attempted intrusion.• Performed weekly inventory checks for classified and unclassified equipment.