Selene Valdez Email & Phone Number

Dallas-Fort Worth Metroplex

• Graduating July 20th, 202217-week course to build skills in Microsoft Azure and Office 365 administration utilizing virtual labs to get hands on experience.
• Secured a work environment by deploying modern identity solutions such as Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Just-in-Time (JIT), Just Enough Administration (JEA), RBAC, etc.
• Learned to integrate on-premises Active Directory with Azure AD using Azure AD Connect
• Experienced using Microsoft 365 Defender, Azure Security Center, and other Microsoft security services
• Reviewed PowerShell fundamentals solidifying knowledge while introducing implementation into an Azure Environment
• Utilized Microsoft Purview (Compliance Center) to implement Data Governance, Information Protection, Risk Management, and compliance standards by using a variety of tools; DLP Policies, Auto-Labeling, Trainable.

Dallas/Fort Worth Area

Information Technology SpecialistTechnical advisor for end users in all IT systems matters, including user training, evaluation of how IT systems and processes can best support the local mission. Analyzes IT needs of all employees and resources necessary to meet organization’s mission.- Implemented powershell script tracking all network activity and.

San Antonio, Texas Area

• Institutes technology operations to leverage horizontal scale across a wide range of technical capabilities to increase service level attainment and ensure adherence to established guidelines.
• Provides subject matter expertise in Enterprise Operations Center, tier 2 support for 15K users.
• Designs PowerShell scripts responsible for resolving 262K system patches and reducing project time by 70%.
• Prioritizes Unclassified and Classified Remedy queues reducing restoration response time by 75%.
• Composes account authentication utility to reduce verification and update time by 80%.
• Coordinates restoration of Enterprise outages and network faults ensuring network functionality.

Kunsan Air Base, South Korea

• Lead technician and subject matter expert for coordinating maintenance duties performed by 9 work centers supporting 4.8K IT assets, $35M network infrastructure, and 3.1K customers.
• Managed hardware, software, and network diagnostic repairs; directed installs, configured applications and system upgrades.
• Oversaw base-wide Secure PKI program; issued and configured secure login tokens for users and network administrators.
• Provided remediation of 2.2K high priority tickets and maintained base flying operations.
• Identified data spillage and coordinated classified message incident clean-up resulting in the disabling of compromised accounts and prevention of iPhone data leak.
• Remediated task orders mitigating 15K cyber vulnerabilities.

Kadena Air Base, Okinawa

• Managed IT tracking for AF's largest combat Wg with 24K customers, 40 partner units and seven MAJCOMS.
• Ensured compliance of 236 Information Tech Asset Management accounts with 26K assets worth $25M across KAB.
• Evaluated ticket resolution data; defined initiatives, corrective actions, and informed leadership of work order status.
• Directly supported 17K analog/digital phone assets including Meridian proprietary and various analog instruments.
• Performed touch maintenance, troubleshooting, and repairs; configured Kadena Base Area Network (KBAN) resources.
• Created user privilege accounts according to naming convention; resolved classified/unclassified trouble tickets.