Davis Pham Email & Phone Number

Marietta, GA, US

Remote GA

Remote GA

• Obtained Top Secret Security Clearance
• Recruited into global field division cost reduction brainstorming initiative
• Developed training programs to increase contractor knowledge and performance
• Design custom network engineering for network validation testing
• Work closely with research and development on new products and design

Remote GA

• Joined the newly development Global NetTech Support Team
• Stepped into a first level technical support account prime for field personal across multiple Ciena product linesfor the Enterprise account which includes multiple customer such as Amazon, Facebook, Barclays.
• Developed and implemented cost reductions programs to increase field deployment efficiency

Remote GA

• Testing, and troubleshooting networks that utilize various Ciena product lines; implementing medium to highcomplexity upgrades of Ciena equipment on in-service customer networks
• Perform field-level evaluation of network design and engineering documentation for consistency and coherence;creating customized MOPs for new deployments and in-service upgrades
• debugging complex technical issues using practical knowledge of computer networking, distributed system,managed DWDM Optical Transport networks, Converged Packet Optical, and Carrier Ethernet PacketNetworking.
• Additional duties include, but are not limited to: the role of project lead, supervising contractors and employeeson projects, quality audits to ensure customer satisfaction, daily reporting, and updating network.
• Advanced from Level 1 Field Technician to Level 4 Support Engineer in 1 year

Atlanta, GA

• Maintain data center equipment consisted of replacing any broken hardware components such as RAM, HardDrives, Motherboards, and Power Supplies along with operating systems install and troubleshooting.
• Worked closely with engineers in testing service configurations and firmware builds of modems, VOIP systems,and Set-top boxes.
• Designed patch panel infrastructure to allow a simplified connectivity from networking equipment to cablemodems and CMTS units.
• Monitor and maintain critical systems including servers, switches, routers, and CMTS

Master Of Science - Ms, Electrical And Computer Engineering

• Communication Systems Engineering • Wireless, Mobile Cellular Communications • Probability & Stochastic Processes for Engineers • Spread.

Bachelor Of Science - Bs, Computer Engineering

• Data Communications: OSI Model, Network Protocols • High Frequency Systems: Study of electronic transmission systems • Network Security.