Provide Aftersales Fixed Operations support to AutoNation's Eastern Region Market #4 that covers Georgia and Tennessee over 23stores. Work together with dealership staff and management to develop and execute processes that deliver a peerless customer experience. Coach, Train and Lead employee and management growth. Generating up to $11 million in gross sales a month .

Oversee corporate fixed operations, including the 2nd and 25th largest Nissan stores in the USA, for this multi-franchise dealer with 9 locations (Nissan, Toyota, Chevrolet, Chrysler Jeep Dodge Ram, Suzuki, and Mitsubishi) in Texas, Ohio, and Missouri. Manage high-volume Service, Parts, and Body Shop functions. Supervise a staff of 535. Work closely with franchise managers and executives on process implementation and factory compliance for Parts & Service.

Carried out consulting and coaching for fixed operations personnel throughout North America. Evaluated skill sets and determined needs. Mentored OEM executives from Nissan, Toyota, GM, Ford, Chrysler, and Volkswagen. Conducted leadership training. • Revolutionized the industry by implementing and leading leadership training.• Developed processes to enhance profitability and customer satisfaction for dealerships.• Sold the most consulting services for the company 5 consecutive months.• Prepared and delivered presentations on Fixed Operations for clients.• Requested by GM to conduct process training at multiple locations nationwide.• Subject Matter Expert to dealers and OEM executive in the US and Mexico

Assist customers on write up and selling labor and parts for their needs. Manage 21 technicians. Manage warranty expense and control receivables.Achievements 2011 Sales Customer pay Labor & Parts of $1.3million , 2nd place in 80+ stores for Hendrick Auto. ASE & GM Certified Service Consultant 2011 & GM Mark of Excellence CertifiedTop Service Consultant in sales for the 7 in Raleigh Stores for over 2 years consistently

Manage and control profits and expenses for 14 bay shop. Supervise 16 peopleAchievements -Increase gross profit by 48%, which in 1 year added $132,000 to Net. Increased GM training 98% above National avg to 253%. Reduced expenses by $92,000.GM Mark Of Excellence Award winner Master Service Manager 2003-2008Chairmen of NADA 20 Group GR-05 for 2007-2009

Responsible for inventory production for an average used car inventory of 625 cars and 75 new cars per month. Control operating costs and achieve budgets for overall reconditioning expenses for total vehicle inventory. Develop Retail Labor Sales to $70,000 per month with $290,000 in parts inventory. Directly supervise 4 department managers including Parts, Service, Detail and Inventory, 34 technicians and 42 associates. Overall responsibility for a 3500 square ft facility and 22 acre site. I assisted in Grand Opening for several stores in Baltimore, Chicago, Greenville SC and Florida markets.

Assisted supervising a department of 21 technicians with 5 direct reports on a team pay system. Maintained 2.2 hours per repair order with a Toyota Customer Satisfaction score of 94. Assisted in the marketing and financial planning for a service department with $120,000 in Labor Sales.