Davisson Han Email & Phone Number

Mclean, Va, Us

London, England, Gb

Mclean, Virginia, Us

▪ Serve as a product manager, leading cross-functional team to collect and interpret program-level stakeholder requirements for development of enterprise resource planning (ERP) and customer relationship management (CRM) systems for use across the federal government.▪ Guiding software development by employing human centered design in interviewing all levels of system end users, bridging functional needs to technical developers.▪ Defining process and performance improvement strategies and priorities, ensuring timely development and implementation of products and capabilities in accordance with client needs.▪ Designing cloud-based system architecture, using Agile frameworks and iterative methodology, that will achieve sustainable cost reductions for clients while mitigating internal control and audit risks, enable cyclical resource scaling, and reduce labor costs through integration of disparate functions and legacy systems. ▪ Communicating with executive level stakeholders across the federal government to manage expectations and inform decisions affecting global initiatives and missions.

Washington, Dc, Us

▪ Taught accounting concepts to graduate/MBA students in classroom environments. ▪ Conducted research into the performance of state and local government bond issuances across various localities as indicators of common infrastructure trends.

Arlington , Virginia, Us

• Developed impactful and effective training materials covering a variety of skills and positions. Grew team member productivity and cross functionality while minimizing training and opportunity costs.• Led corporate rebranding initiative directed toward new hires. Increased team member retention rate and employee buy-in to company values and goals.• Leveraged talent from QED’s international teams through cross-cultural and diversity training. Improved cooperation and team efficiencies through understanding and utilizing all team members and resources.

▪ Raised awareness of Zoomer products and services by designing and implementing local market strategies for increasing customer volume and revenue to restaurant partners. ▪ Shaped customer experience through educating restaurant partners in e-commerce and highlighting Zoomer’s superior product functionality and service performance, resulting in increased customer adoption.▪ Improved client retention through sustained mutual growth with incremental improvements that decreased delivery time while and increased average delivery volume.▪ Developed best practices and lessons learned in challenging markets through consultations with operational experts.

▪ Increased client retention for Zoomer by creating ways to optimize client growth and mutually beneficial scenarios. Decreased client turnover an average 25% across seven markets.▪ Improved user efficiency of Zoomer platform by prioritizing on-site client training and education and maintaining constant virtual troubleshooting. Diminished client user error by 60% and alleviated customer support costs.▪ Overhauled Zoomer delivery times in “Troubled Territories” through analysis of territory heat maps and consultations with on the ground experts. Decreased average delivery time by four minutes.

Washington, Dc, Us

▪ Created standardized method for curating listings data for Apartments.com by designing automated data processing method. Developed web application that continues to update Apartment.com listings daily.▪ Managed quality assurance for Apartments.com listings by designing flexible methodology to screen data gathering for errors. Eliminated listings errors presented to customers on Apartments.com.▪ Trained over-seas contractor team in data gathering methods through practical application and personalized review. Increased contractor efficiency and cut down error rate by sixty percent.

Reston, Virginia, Us

•Designed, developed, and updated NGE ELLIS web pages for the United State's Defense Logistics Agency (DLA).•Conducted ELLIS database backups, maintenance, and storage retrievals.•Tracked, analyzed, and reported on dynamic logistics data from DLA contracted suppliers.•Audited contractor/supplier performance using SQL to data mine for delinquent/aberrant patterns and trends in material delivery. •Developed and recommended solutions for performance improvement to suppliers. •Provided third party performance metrics, reporting, and evaluation of suppliers to DLA.•Mediated government and supplier interactions with relevant information.•Updated procedural documentation of ELLIS project.

Austin, Texas, Us

•Analyzed market trends research, sales data, and input from sales team members to best strategize market penetration campaigns for Oracle products and services offerings.•Transacted new purchases for Oracle hardware under $50K of revenue. •Worked with Oracle sales teams to finalize and deliver on hardware sales over $50K to customers. •Provided oversight on hardware booking processes to reduce operational errors and increase efficiency. •Worked with businesses to analyze and resolve hardware needs while increasing revenue and market penetration for Oracle. •Created custom solutions for customer needs and requests in conjunction with sales team. •Consolidated and upgraded customer hardware resources for more efficient and productive business processes. •Utilized networking and research skills to bridge opportunities to Oracle sales teams. •Tested, analyzed, and enhanced existing business development operations. •Coordinated relationships between potential or existing customers and Oracle sales teams. •Operated and maintained internal Oracle Customer Relationship Management database.

Master Of Business Administration - Mba, Business Administration

Master'S Degree, Accounting

Bachelor Of Science (B.S.), Operations & Information Management