Davontae Glenn Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

• Provide support troubleshooting for 250 Users of Windows and Mac Operating Systems• Utilize ServiceNow CRM System to prioritize trouble tickets and document incidents• Deployment of desktops, laptops, monitors, and printers• Setup, takedown, and technical support for major sporting events • Updating and tracking technology inventory• Managing Exchange accounts to setup email profiles on Microsoft Outlook• Add and edit user accounts and administrative privileges in… Show more • Provide support troubleshooting for 250 Users of Windows and Mac Operating Systems• Utilize ServiceNow CRM System to prioritize trouble tickets and document incidents• Deployment of desktops, laptops, monitors, and printers• Setup, takedown, and technical support for major sporting events • Updating and tracking technology inventory• Managing Exchange accounts to setup email profiles on Microsoft Outlook• Add and edit user accounts and administrative privileges in Active Directory• Use of IPTV system to push content and control 700 televisions in Athletic Department Show less

Seattle, Washington

• Support Assistant Athletic Director in day to day administrative duties and team operations. • Manage day-of-game preparations.• Create and analyze team schedules and contracts for all sports. • Supervise and plan sporting events.• Construct and edit coach/participant manuals. • Researching and working on special projects requested by staff.• 2015 Edean Ihlandfeldt invitational women’s golf tournament director.

San Francisco Bay Area

•Windows XP/7, Mac OSX 10.4 - 10.12, and Apple iOS support for over 300 users via email, chat, in person, and through the Zendesk Ticketing System. •Apple and Lenovo setups, imaging via PXE Boot/Windows Deployment Services, DeployStudio and the JAMF Casper Suite, deployment, troubleshooting, and repair.•Configuring weekly reports for the IT manager, analyzing metrics to find how we can improve our processes and how they affect customer satisfaction.•Streamlined the employee… Show more •Windows XP/7, Mac OSX 10.4 - 10.12, and Apple iOS support for over 300 users via email, chat, in person, and through the Zendesk Ticketing System. •Apple and Lenovo setups, imaging via PXE Boot/Windows Deployment Services, DeployStudio and the JAMF Casper Suite, deployment, troubleshooting, and repair.•Configuring weekly reports for the IT manager, analyzing metrics to find how we can improve our processes and how they affect customer satisfaction.•Streamlined the employee On-boarding and Off-boarding processes, reconfiguring workflow procedures and documenting the new policies in team SOPs.•Conducted complete On-boarding set up through Active Directory account creation and access permissions, Cisco Unified Communications Manager, as well as subsequent account maintenance and management.•Support and administration for Microsoft Office (Outlook, Word, Excel), Google Apps (Google Mail, Drive, and Calendar), Adobe Creative Suite and Cloud (Photoshop, Illustrator, InDesign, and Premiere).•Edit and updated the internal employee Knowledge Base and Employment Wiki used by HR.•Inventory deployment, management and check out as well as coordination of inbound and outbound shipping of equipment repairs.•IT project and procedure documentation. Creation, development, and management of standard Operating Procedures for Engineering systems and IT best practices. - Audio-video equipment installation, troubleshooting, and maintenance for all individual offices, conference rooms, and common areas. Show less

Greater Seattle Area

• Successful in interacting with professors and students to solve technology issues.• Managing multiple projects simultaneously in a deadline-driven environment.• Creating Excel marketing contact lists.• Maintenance and organization of internal documents.• Working in a team environment to address the needs of customers.• Ability to maintain confidential and sensitive information.

Greater Seattle Area

• Referee of youth basketball games from ages 10-17 (Seasonal)

Kent, Washington

• Researching potential clients and identifying which products would best serve their industry. • Preparing and sending out marketing materials to current and prospective clients.• Calling vendors for pricing and availability.• Educating the rest of the sales team on new products and services.• Following up with clients and recognizing any additional needs or concerns. • Providing customer services including processing payments, account maintenance, and demographic/address… Show more • Researching potential clients and identifying which products would best serve their industry. • Preparing and sending out marketing materials to current and prospective clients.• Calling vendors for pricing and availability.• Educating the rest of the sales team on new products and services.• Following up with clients and recognizing any additional needs or concerns. • Providing customer services including processing payments, account maintenance, and demographic/address changes.• Arranging documents for accounts payable and management.• Experience shipping and receiving products. • Using company database and software to manage inventory. Show less

Bachelor Of Arts (B.A.), Communication, General

Master'S Degree, Sport And Fitness Administration/Management

Associate'S Degree, Communication, General