I am a results-oriented ITIL, PRINCE2, and Account Management professional with a strong track record of achievement in customer-facing environments. With expertise in project delivery, supplier relationship management, and client engagement, I have successfully delivered critical services across diverse disciplines. I have demonstrated a proven ability to build productive relationships with external suppliers, vendors, and customers at all levels. Notable achievements include increasing revenue by 25% from key client accounts, delivering an overseas construction project during the COVID-19 pandemic, and improving operational efficiency in several areas for British Airways. As a Principal Consultant at Leading Resolutions, I have driven client relationship management and sales, ensuring optimal outcomes and maximum value for clients. With a sharp focus on delivery attainment, I maintain project schedules and budgets while providing direction to project teams. My strong business acumen and exceptional relationship management skills make me an ideal candidate for roles involving project delivery, supplier management, or client engagement.
Listed skills include Change Management, Team Leadership, Negotiation, Customer Service, and 27 others.