- Onboarding new customers by creating onboarding plans tailored to their specific needs- Driving continued value of the subscribed services, improving the adoption and ensuring satisfaction through regular training session & EBRs- Being the customer’s voice inside Siteimprove and feed back their needs to product development- Supporting Sales team in closing strategic enterprise deals as a product expert- Maintaining expert knowledge of web industry trends (mainly for SEO, Web Analytics & Accessibility)- Supporting Siteimprove's Customer Experience team in onboarding new colleagues as a product expert - Increasing adoption by giving Webinars

- Gathering internal and external product feedback for Siteimprove's Policy module - Weekly discovery sessions with the Policy Product Owner to prioritize feature requests & key bugs- Being the main point of contact for Development in the Customer Experience team for the Policy module- Ensuring the Customer Experience teams are kept up to speed on feature releases & key bugs- Maintaining and updating feature request list

ACCOUNT MANAGEMENT- building up strong customer relationships to the biggest Symantec .cloud accounts in Switzerland, Germany, Austria, Italy & France- first point of contact for Enterprise and Commercial customers and link between client and technical support, product management and accounts department- liaising with product management team to enhance Symantec’s .cloud servicesRENEWALS- renew, up- and cross-sell into those accounts- weekly and quarterly forecasting for my region and my segment- running system reports to control customer’s compliancePARTNER MANAGEMENT- managing selected Symantec .cloud partners in my region- helping partners to grow their business- discussing product enhancements and price list changes with them TEACHING- designing induction course for new hires- teaching new hires about internal processes, technical & legal backgroundMAJOR ACCOMPLISHMENTS- Award of Excellence for FY2015 Q3- Customer care award for D-A-CH region FY2014 Q1