•Analyze, troubleshoot, and resolve hardware, software and network problems, •Provide hands-on & remote support to end users for computer, server, printer, software & telecom •Replace defective components when necessary, and configuring software and OS settings •Troubleshoot & resolve DNS, DHCP, Group Policy, and Active Directory issues within Windows Server•Maintain active directory, group policy, exchange environments, mail servers and other applications•Build images for different hardware used for company wide deployment•Troubleshoot and resolve matters with self-hosted Property Management System and Point of Sale (Micros/Infogenesis)

•Maintained and ensured accuracy of all culinary systems including menu recipe, par/pull, and DASH (point of sales) buttons.•Provided month end Actual vs Theoretical support to brand finance teams and restaurants used to determine inventory gain/loss for sales price calculations.•Created menu events using RWA to move from one seasonal promo, test, core menu to another.•Partnered with cross-functional teams to test new systems initiative for new seasonal menu releases to provide problem free menu changes at all location.

• Troubleshoot and resolve Point of Sale custom software/hardware issues.• Coordinate necessary hardware repairs for point of sale terminals, terminal printers, server, and various internal devices.•Entered knowledge articles for common issue and resolutions for other help desk members and external staff at restaurants.•Trained incoming staff with troubleshooting, and entering issue into the Magic/Remedy ticketing system correctly.

• Initial point of contact with users pertaining to issues encountered• Troubleshooting/repairing computer systems, hardware, software, network issues and peripherals• Perform initial computer system setups (i.e. baseline image, task sequence)• Assisted with department migrations – hardware, software, file restoration, back-ups, imaging, etc.• Created detailed instructions on commonly inquired tasks (i.e. password resets, account setups)

Accepted incoming call from D.O.D. employees and assisted them with making prescription orders or provided benefits guideline to make the correct prescription purchases.