Dawn H. Email & Phone Number

Pendleton, Oregon, United States

Delivery of the East Oregonian and Hermiston Herald newspapers, as assigned by routes within Pendleton Oregon to Hermiston, McNary, Umatilla and Irrigon Oregon, to specific store and school locations. Delivery of the GO! Magazine, Parent Magazine to specific locations within Stanfield, Hermiston, McNary, Umatilla, Irrigon and Boardman locations. Delivery of the Real Estate Guide to specific locations within Echo, Stanfield, Hermiston, McNary, Umatilla, Irrigon, Boardman, Lexington and Heppner Oregon. I recorded publication return numbers and report them to the Circulation Manager.

Pasco, Washington, United States

In charge of job costing expenses, file management for customers as well as employees and expenses, communications over the phone, over email as well as in person. Create invoices for customers using QuickBooks. Keep inventory of supplies and make orders when necessary. Keep all vehicles DOT compliant for Oregon & Washington states. Complete walk in sales.

Richland, Washington, United States

Completed in person and over the phone sales transactions, accounts payable, accounts receivable, file maintenance, inventory, review and accounted for scale tickets, daily cash register balancing, banking deposits, scheduling of employees/deliveries and housekeeping.

Hermiston, Oregon, United States

Ensured proper and timely delivery of the East Oregonian, Hermiston Herald and Marketplace newspapers as well as Parent Magazine and Real Estate Guide. As time went on multiple different publications were added.Contracted carriers for delivery routesDelivered to customers on down routesAnswered phonesComputer input on various programs-including BrainWorks, Martica & Ad Perks, email, fax, chat-for instant problem solving ability.Customer service in person and over the phone.Ensured proper payment to carriers by reviewing statements, customer to route counts and store and school drop location counts.The most significant accomplishments that I made in this position is lowering customer complaints from almost a 10% complaint rate per month in my district to 2% or less per month & lowering our total return rate to 30% or below on a weekly basis.Another great accomplishment that I made is recruiting and creating with current carriers a great team which works very well together.Absorbed the role of office manager in the Hermiston office locationIn the Hermiston office location I answered all incoming calls and direct callers to the correct department and/or locationTook advertising, subscription and dealer paymentsOrdered suppliesPayment trackingCustomer service over the phone and in personAided in human resources

Hermiston, Oregon, United States

Ensured proper product labelingVerified case counts to fill orders to various store locations specific daily needsUnloaded incoming trailers containing general merchandise.Processed freight at a high rate of speed with high accuracy.Drove various equipment within the warehouseI also worked in the traffic office, in the transportation dispatch office, at the problems desk and maintenance department at the warehouse level.At the store level I worked in electronics, photo, camera and helped out in the furniture and sporting goods departments.At the store level I stocked freight for my various departments and processed film.

Hermiston, Oregon, United States

Motor carrier deliveryDelivered to different sets of specific subscribers for three different newspapers owned by EO Media Group (East Oregonian, Hermiston Herald and Eastern Oregonian’s MarketplaceDelivered bundle drops to carriers who had walking routes for the different publicationsDelivered the different publications to store and school locationsAt the time the East Oregonian was published six days per week at the time, the Hermiston Herald was a biweekly publication and the Marketplace was a weekly publication.